smileie.comSmileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Ashley C.
So far so good !! The zoom videos are helpful when creating those impression, a dr will walk you through step by step to get perfect impressions
Response from smileie.comAug 31, 2024
Thank you for your positive feedback! We're glad to hear the Zoom videos and step-by-step guidance were helpful for creating perfect impressions. If you need any further assistance, feel free to reach out!
customer
Good customer service-dentist was helpful.
Response from smileie.comAug 31, 2024
Thank you for your kind words! We're delighted to hear that our customer service and dentist met your expectations. Your satisfaction is our priority.
customer
Very smooth process.
Response from smileie.comAug 31, 2024
Thank you for your feedback! We're thrilled to hear you had a smooth experience with us. Your satisfaction is our priority. If you have any further questions or need assistance, feel free to reach out!
Jessie B.
Arooj was very helpful and a pleasure to work with. She really understood how to help me get the best impressions.
Response from smileie.comAug 31, 2024
Thank you for your kind words! We’re thrilled to hear that Arooj was able to assist you effectively. At Smileie, we’re committed to ensuring our customers receive the best care and support. If you have any further questions or need assistance, please don’t hesitate to reach out!
TreasureHutt
They do not offer a full refund if can not use as advertised. The impression kits do not fit and I learned I should not use these due to an issue with 2 teeth after I started the process ... had not even been able to get an allowable mold made or mailed in but they refuse to do any refunds. Crooks
Response from smileie.comJul 22, 2024
We're sorry to hear about your experience. We couldn't locate any details under the name TREASUREHUTT. To assist you promptly, please provide us with your full name and order number. Email us at [email protected], and we will immediately work to resolve your concern. At Smileie, we are committed to ensuring our customers are satisfied with their treatment. Your feedback is important to us, and we are here to help.
Cat
Thanks to Dr. Jawad, the process of making my teeth impressions was smooth and peaceful. Dr. Jawad is professional and precise along with pleasant. I am very grateful for his help and for the excellent service provided by the Smileie Team!
Response from smileie.comAug 31, 2024
Thank you for your kind words! We're thrilled to hear that Dr. Jawad provided you with a smooth and professional experience. We appreciate your recognition of our team and are grateful for your positive feedback. If you need any further assistance, please don't hesitate to reach out.
customer
Had some trouble getting my impressions to come out correctly and Dr. Jawad was very helpful in showing me some tricks to get them to come out perfect. So far the entire process has been smooth and I’m very happy with Smileie.
Response from smileie.comAug 31, 2024
Thank you for your kind words! We're thrilled to hear that Dr. Jawad was able to assist you with your impressions and that you're having a smooth experience with Smileie. We appreciate your feedback and look forward to continuing to support your smile journey!
Baylee
I had a negative experience with Smilie. The process for getting the impressions with the kit is really involved and not “easy” as they had advertised. It is obviously much better to have an orthodontist or dentist present to ensure the proper treatment and that the impressions are done right in person. The company stated this in the last email they sent me as of now: “We kindly request your cooperation in agreeing to the following terms to resolve this matter amicably: Refrain from posting negative reviews or comments about Smileie. Avoid any defamatory statements about Smileie on any platform. Please understand that, in the event of a breach of these terms, Smileie reserves the right to take legal action to protect our reputation.” I told them I would post an honest review and they can’t do anything about that. I am keeping the emails as documentation for a paper trail but I can’t believe they insinuated a threat like that in the email. I would stay away from this company. The company only provided me with a refund after I put in a dispute on my card and then they harassed me for several days trying to get me to drop the dispute. I told them I would not because I didn’t trust them to actually provide the refund after giving me such trouble about it in the beginning. I was honest with my CC company that I was disputing because of the false advertising that the process is easy and my belief that it could not be done accurately without an orthodontist present. The company is petty and unprofessional. They are upset that I’m leaving a review after a refund. I shouldn’t have had to go through what I did to get the refund and I shouldn’t have to not post an honest review about my negative experience just because I got my money back. The company is still terrible and I need to warn others. For proof of these interactions, message me on Facebook and I’ll send you a pdf of the complete email chain from the beginning. Baylee Nicole - is how you can find me.
Response from smileie.comJul 19, 2024
Dear Baylee, At Smileie, we pride ourselves on providing exceptional customer service and support, and we are committed to resolving any issues that our customers may encounter. It is disappointing to see a negative review after we have provided complete support, including a full refund. Complete Support and Resolution: On July 11, 2024, you provided us with impression pictures, which were not clear. We promptly informed you of the need for clearer individual pictures. On July 12, 2024, you provided us with the individual pictures and requested a refund if the impressions were not workable. On the same day, we confirmed that your impressions were workable and provided you with a return label for mailing them back to us. Despite confirming that your impressions were workable, you expressed that the process was not as easy as expected and requested a refund. Despite your dissatisfaction, we still processed a full refund for your purchase, which was not mentioned in your review. Clarification and Transparency: We want to clarify that our impression kits are part of a home-based treatment process, which is clearly stated on our website. We strive to make this process as simple as possible for our customers, providing detailed instructions, booklets, video calls, and the option for in-person scans to ensure proper impressions. Customer Reviews and Legal Matters: We respect your right to post an honest review and understand your frustrations. However, we request that reviews be fair and accurately reflect the support and resolution provided. Our communication regarding refraining from defamatory statements was intended to protect our reputation and ensure that reviews are based on factual experiences. It is essential to note that home-based treatment requires careful adherence to instructions, and while we provide comprehensive guides and support, we understand that it might not be suitable for everyone. For any customers who have concerns or require proof of this interaction, please feel free to contact us at [email protected]. Thank you for your understanding.
