smileie.comReviews of smileie.com

Dr. Arooj was very good. I had a hard time getting the molds fitted and she was helpful, kind and directed me exactly what to do.

Avoid Smileie if you value quality treatment, proper customer service, and professional accountability. My experience with Smileie has been extremely disappointing from start to finish. What was advertised as a straightforward aligner treatment turned into months of delays, poor communication, contradictory treatment plans, and poorly fitting aligners. The original aligners fit terribly. I then had to pay extra for a digital scan because the initial treatment was clearly inaccurate. Even after the updated scan, Smileie repeatedly changed the treatment plan with no clear explanation and continuously shifted responsibility back onto me instead of taking ownership of the clinical issues. At one point, the number of lower aligners was suddenly reduced despite no new scans or clinical information being provided. I spent weeks going back and forth just trying to get them to honour their own previously issued treatment plan. The amount of corporate waffle, scripted responses, and attempts to avoid responsibility was unbelievable. Customer service was extremely poor throughout the process: * Long delays between responses * Constantly repeating the same scripted explanations * No meaningful follow-up after aligners were delivered * Repeated attempts to make me “approve” questionable treatment changes * Attempts to limit their responsibility for treatment outcomes The aligners themselves have been poor quality and poorly fitting compared to what you would expect from a professional orthodontic service. In my opinion, this is very much a case of “you get what you pay for.” If you are considering teeth aligners, I strongly recommend spending the extra money and going through a reputable orthodontist instead of risking months of frustration dealing with Smileie. I would not recommend this company to anyone. Edit: you have 1 website for all countries, so my review did indeed land in the correct place. I have uploaded a photo to show how badly they fit. As you can see, the aligners are fully seated, touching the molars and fangs but theres big gaps between top of front teeth and the aligner. Also on the inside, there is a random gap between between the roof of my mouth and the aligner which I can fit the tip of my young in - which makes normal speach impossible. They were completely unwilling to rectify this issue, unless I agreed to halving the amount of aligners on the bottom (and that was after i paid more money for a digital scan to try and remedy the problem). Their customer service agent seems to be a teenager armed with chatgtp. DO NOT WASTE YOUR MONEY HERE. THEY ARE CHEAP FOR A REASON. I now need to seek treatment with a different company. The poor man pays twice as they say.

Dr Arooj Sintain was amazing with her help and instructions with getting my molds completed. Thank you Doc, you made the process simple.

Very awesome. Very helpful.

Correspondence was fast, clear, and polite. Entire buying process was easy. Instructions for impressions and next steps were well explained and organized!

On time. Great instructions. Quick and easy.

Very kind and helpful.

Very satisfied with my results straightening my teeth with Smileie. Their kit was very easy to use and simple to do at home.