smileie.comReviews of smileie.com

I was struggling to get a proper impression made. Here to find out I have a smaller mouth and needed smaller trays. They scheduled a zoom call with one of their drs and sent out smaller trays for me to try. My zoom call was wonderful. She showed me step by step how to get a proper impression and was so kind and patient. With her help I got two sets of impressions and sent them on their way!

This is just based on doing the impressions today, but the experience was very good. I did the zoom call with Dr. J. and he was very helpful. My impressions came out much much better than when I did it myself. He explained each step well and he was friendly and patient.

My experience with Smileie has been extremely disappointing to say the least, and I would not recommend this company. I purchased my aligners in August 2025 and followed the treatment exactly as instructed. By the eighth set, my bite was no longer correct—my back teeth were not touching and I was having difficulty chewing. Smileie sent me a second set of aligners, which also did not resolve the problem, and I even tried a third set. After months of communication, delays, and promises to correct the situation, I still did not get the results I was promised. Unfortunately, the customer service has been just as frustrating as the treatment. I have repeatedly had to chase them for responses and answers, and communication has been slow, inconsistent, and unhelpful. I ultimately requested a refund, but I still have not received my money back—and I am still experiencing the same terrible customer service. What should have been a simple process has turned into months of frustration, wasted time, and money. I sincerely regret choosing Smileie and would strongly encourage others to look elsewhere.

Dr. Jay was really helpful and patient with me. He helped me make my impressions and now I can finally get my aligners made. He's greatly appreciated.

Amazing experience I sadly didn't finish my treatment just due to life. However the entire process they were very helpful and walked me through each step! And it's definitely a cheaper better option! Definitely would recommend

I had a great experience with Smileie! Customer service was reliable, easy, and very thorough! The aligners worked perfectly and I am very, very pleased with the results!

I worked with a dentist today to help make my impressions. I felt heard, process was unhurried and informative.

We used Smileie for my teenage daughter and it was amazing! Being able to do the impressions and everything from home was great! Then everything is just sent to you. We are very happy with the results. :)