Smile GenerationReviews of smilegeneration.com

Do not get a credit card through smile generation (Comenity Capital Bank) is super shady with the payments and if you’re late by a day or 2 they won’t do a one time late fee forgiveness. They can charge up to $45 in late fees and only take off $15. I’ve always made payments on time and been paying more then the minimum for them not to have a one time grace period. Definitely does not value loyal paying customers. Make sure you make all your payments on the due date to not have any issues.

I had an account through Smile Generation/Comenity Bank and was charged $865 in interest after being enrolled in a deferred plan I wasn’t clearly warned about. They pressured me into paperless statements by threatening a $2.99 fee, and never clearly alerted me that a large interest charge would hit if I didn’t pay the balance by a certain date. I tried escalating this through CFPB but received no meaningful resolution. Customer service is unresponsive. Be careful with these promotions.

What a disgusting company. Paid my final balance by phone with an agent and got a confirmation number. Get the statement 3 weeks later and they applied $2500 interest, because the payment was stopped by my bank's fraud dept. because Comenity entered a wrong zipcode. Neither the bank nor Comenity/Smile Generation bothered to let me know before the promo period expired. Tried to fight it w/ letters and had proof, but to no avail. After their 5 day investigation they closed the case and report you to credit bureaus unless you pay. They look for every opportunity and will cheat to get your money and charge you interest. They will also tell you repeatedly that it takes $200 monthly payments to pay off your $6000 balance in 18 months. That math is not correct and they know it. Stay away!

Checked in at the front desk and was originally going to be charged $80. Questioned why $80 when previous cleanings were just $40. After insisting on just a cleaning I ended up paying $38. Then retroactive to the visit I am billed an additional $40 for D4999 antibacterial or antimicrobial irrigation along with periodontal surgical procedures. Question if this was really peformed and, if so, why was it done without my knowledge. Googled this: Clients and audience members are reporting that although they are billing it, the amount of reimbursement is negligible. Delta Dental of most states is not reimbursing for it and is requiring the charges to be written off. In those cases it is considered part of the primary procedure (much like pulp caps for fillings). Assess the charge if applicable but always let the patient know that it may not be covered.

It took almost 2 months to get my card to be able to set up my account and that was after my first payment was due. Customer support is okay but that’s if you can get ahold of them. The website is super buggy and apparently didn’t log my account information when I submitted my 2nd payment, now I’m getting hit by a late fee and got zero notice about anything until a week after the fact. Only got this horrible plan because I was in a pinch and deeply regret it now. My fault for signing my name. Don’t make the same mistake, find other options cause this isn’t the one.

Dr Bushong completely ruined my teeth doing osseous surgery at another location. My insurance actually denied the claim due to lack of perio charting. According to the paperwork, I was given, there was not a full perio charting that took place. There was no dental plan in place, no idea what was going to happen to my gums or teeth, no idea that I was going to have to have implants or fake teeth immediately. It has been a complete nightmare and I'm already on $10,000 worth of implants for just one side. Stay completely away from him.

Don't get this smile generation credit card. They only let u do online banking payments. I wanted to do 1 year payment plan but the dentist place don't offer that. They only offer 4 increments payment. It was expensive so I apply to finance not knowing smile was a credit card for dental only. The desk lady said I could use my hsa card to do payments for smile generation while they pay for my services. Now I can't even do that. Stay away guys!

Today I had a customer care rep LIE to me about removing late fees. I called back and have been bouncing around to different reps.