Smile GenerationReviews of smilegeneration.com

I wish I could give a negative star instead of a one star. My son was seen at this office for over a year for his dental care and it has been very draining and taxing on my time and pocket. When I questioned his care based on his maturity and treatment progress the doctor said, “Some 7 year olds are mature to go through the process”. I don’t care about anyone else but my son’s care. My son did not have a cleaning for almost a year because the focus was on Ortho instead of both. I had to take him elsewhere to get his teeth cleaned/examined and was informed that a few of his spacers are about to fall out with his baby teeth. My son has been a trooper during this whole process and deserves to be in a pediatric dental office that can handle one on one care instead of an assembly line approach to care, where everyone is listening to your business in a big open area. I spent almost $3k to be dissatisfied with treatment and care over the last year. Stay away from this Ortho/Dental office for children. I truly hope that Monica (front office staff) find another dental office to work. Monica was the only positive reason I lasted this long on the pediatric side of this business. I was not going to write a review but today I have had enough. I requested for the doctor to remove his braces, she started and then went to check on two other clients instead of completing our service before moving to the next client, especially since I informed her of how dissatisfied I am and I just want to leave the office as quickly as possible to move on. I have already accepted my financial loss and have moved on. I refuse to pay money and don’t get proper treatment and care. Lesson learned!!! Next time I will make sure to ask questions and assess how the workplace operates before I select the next pediatric office. No more assembly line care for my son. Save yourself time and money….

These people are thieves, criminals with ties, they steal your money, the page did not let me make a payment, it only let me the next day and they charged me $30 for late payment and they did not want to replace it

In my opinion, the system and services are horrible. Above all, I think the office manager should learn how to have human relations. I think her name is Kendall, she treated me as she was giving me a bit of attitude when I arrived and apart from that she spoke to me in a somewhat raised tone. I don't think that's professional and the payment is too expensive. I think they should have better staff and learn how to treat people. The office is the one located at midtown please 🙏 check the reviews before you go there thanks

THESE PEOPLE ARE HORRIBLE! THEY CHARGED ME $322 INTEREST WHEN MY BALANCE WAS ONLY $600! STAY FAR AWAY FROM THESE PEOPLE!

Terrible customer support and billing problems. I was enrolled in their automatic billing to learn just recently that there are two types of billing — "scheduled billing" and "automatic billing." I was on "scheduled billing" and apparently was set up only to make six payments. When it stopped last month, I was charged a $37 late fee. I called to let them know they set me up on auto-pay and found this out. When I said I thought all was set up (over the phone by their own employees when I first set up my account, may I add), the person on the phone said it was a seperate billing type. I escalated the situation, and a couple of supervisors came up, they kept saying it was "company policy" and couldn't issue a full refund. In fact, they said the other dept charges $9 per transaction just to take a payment over the phone. The different departments and different billing styles without letting their customers know what isn't actually happening until they are charging them for it is totally absurd and just terrible business practice. Beware of their shady ways of handling your payments!

1st visit was okay. There was no explanation of details what the visit entailed including details of xrays. New technology with xrays and cost was never discussed. I also was not given the opportunity to Review my xrays with the provider. They just told me details of issues only. Very disappointing including a bill for $508.00 for the fancy technology of exrays, which was never discussed. I was also charged for my annual check up. I will not return, to the expected cost of over $3126.00, not including the xrays for $508.00. Extremely disappointed.

Horrible customer service.

Went to one of their locations called “Brookridge Dentistry”. I had a terrible experience at Brookridge Dental. I went in for a standard dental cleaning, but they refused to perform it. Instead, they insisted I needed a Scaling & Planing procedure, which would cost me $800. I made it clear that I couldn’t afford such an expensive procedure, but they still refused to do the general cleaning I requested. This refusal to provide a basic service clearly shows their greed. I will be reporting their refusal to my insurance company and the state dental boards. Avoid this place if you value your time and money!