Jeaneen D.
I received my order and it did not fit
I received my order and it did not fit. When I spoke with the tech he didn't really seem to graps that the teeth look like childrens teeth and that it had extra teeth on it that was causing it to not fit. I sent them back two weeks ago and have had no communications from your company in regards to next step.
Response from Smile Boutique NYSep 26, 2025
We’re sorry to hear about your experience and truly want to help resolve this for you. After reviewing your case, we noticed that the two smaller teeth on the right side were designed this way because those natural teeth were lost several years ago, and the adjacent teeth have shifted over time. This makes the available space smaller, so the current design is the only one that fits properly within your bite. That’s why we always recommend getting an appliance soon after tooth loss—so we can maintain ideal spacing and alignment. Once we received your appliance for adjustment, our team reached out multiple times via phone and email to confirm details and next steps, but we didn’t receive a timely response. We’d love to complete your adjustment as soon as possible—please contact our support team at your earliest convenience so we can finalize this for you. Your satisfaction matters to us, and we’re committed to ensuring your appliance fits comfortably and looks natural.