Smile Boutique NYReviews of smileboutiqueny.com

Response from Smile Boutique NYSep 22, 2026

Hi Pretty Nik, Thank you for sharing your feedback, and we apologize for any confusion. To clarify, as noted in our text communications, our agreement was to adjust your existing appliance free of charge once we received it back at our facility. We do not ship out brand-new replacements, nor can we make adjustments until the original item is returned to us. Because we have not yet received your original appliance, we haven't been able to make those adjustments. We are still more than happy to do this for you—please reply to our text message or contact us at [email protected]/347-630-54-74 so we can help you send the item back and complete your adjustment right away.

Response from Smile Boutique NYSep 9, 2026

Hi Candy, thank you for bringing this to our attention. We take feedback regarding our fit, customer service, and product quality very seriously. However, after thoroughly searching our system, we are unable to locate an account or order under your name. We would welcome the opportunity to investigate this and help resolve your concerns—please contact our support team directly at [email protected] / (347)630-54-74 with your order number and full details so we can assist you right away. Best, Smile Boutique NY Customer Support Team

Response from Smile Boutique NYAug 10, 2026

Dear Susan, Thank you for sharing your feedback. We completely understand that when replacing a front tooth (#7), achieving a natural, comfortable look is your top priority, and we are sorry to hear that the appliance did not meet your expectations. We would like to clarify how our product options work to help clear up any confusion: 1. Acrylic vs. Flexible Options When selecting an Acrylic Flipper on our website, the product photos and descriptions explicitly show metal clasps (hooks). Because acrylic is a rigid material, metal clasps are necessary to secure the appliance safely to adjacent teeth. 2. Metal-Free Alternatives To help customers avoid visible metal—especially for prominent front teeth—our website prominently displays and offers our Flexible (Flexi) Flipper options. Flexible flippers use pink, tissue-colored clasps that blend seamlessly with your gums, requiring no metal hooks at all. 3. Custom Appliance Policy Because every appliance is custom-crafted to an individual's unique dental impression, we cannot offer refunds once an item has been manufactured to the exact specifications selected at checkout. While we are glad to hear that you are exploring a permanent implant with your dentist, our customer support team is always available if you would like to discuss modifying the clasps or exploring an upgrade to a flexible, metal-free flipper in the future. Sincerely, Customer Care Team Smile Boutique NY

Response from Smile Boutique NYAug 3, 2026

Dear David, We would like to clarify several important facts regarding your order. First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture. After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided. You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us. Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty. Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage. Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000. We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory. Updated response: Dear David, We would like to clarify several important facts regarding your order. First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture. After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided. You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us. Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty. Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage. Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000. We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory.

Response from Smile Boutique NYJul 27, 2026

We’re sorry to hear you’re disappointed with your experience. However, we’d like to clarify a few important facts for anyone reading your review. Our very first instruction is to make your first impression and send clear photos to us for approval before mailing it back. This allows us to verify the quality of the impression and, if needed, guide you to retake it. Every kit includes enough material for multiple attempts, giving customers several chances to achieve an accurate impression at no additional cost. Unfortunately, instead of submitting photos for approval, you mailed impressions that had not been approved and were not suitable for manufacturing. Because all of the impression material had already been used, a replacement impression kit was required, which is why there was a $40 charge. Additionally, our checkout policy, which every customer agrees to before purchasing, clearly states that impressions must be returned within 150 days of purchase. Your impressions were submitted approximately 7 months after your order, which is why the standard $50 late fee applied. Despite these issues, we have never refused to help you. We remain committed to working with you and completing your order. Please contact our customer service team, and we’ll be happy to assist you in moving forward. We value every customer and always strive to provide a fair and transparent service.

Response from Smile Boutique NYJun 24, 2026

Hello, We are so sorry to hear that your item broke on the first use! That is definitely not the experience we want you to have, and we understand your frustration. Because your review doesn't include a name or order details, we cannot locate your order in our system and are unable to contact you directly to resolve this. We would love the opportunity to make things right for you. Please reach out to our team directly so we can assist you with a replacement or solution: Phone: (347) 630-5474 Email: [email protected] We look forward to hearing from you and helping you fix this!

Response from Smile Boutique NYMay 13, 2026

Hi Lilly, We’re sorry to hear that you were dissatisfied with your experience. Because all of our appliances are fully custom-made, impressions must meet certain quality standards before production can begin. If impressions are not approved by our dental team, we are unable to safely manufacture the appliance, which is why new impressions may sometimes be required. We also want to clarify that replacement impression kit fees and cancellation policies are disclosed during the ordering process, as materials, case review, and administrative work are already involved once a case is started. We understand the process may have felt frustrating, especially with the additional time involved, and we sincerely apologize for that experience. However, our team did communicate throughout the process and attempted to guide you toward obtaining impressions suitable for fabrication. We appreciate your feedback and wish you the best with your new appliance.