Smile Boutique NYReviews of smileboutiqueny.com

Response from Smile Boutique NYApr 10, 2026

Hi John, Thank you for your feedback—we’re really sorry to hear that your appliance didn’t fit comfortably right out of the box. We never recommend modifying the appliance yourself with tools like a Dremel, as this can affect both the fit and durability. Our team offers free adjustments specifically to avoid situations like this and to ensure you get a comfortable, precise fit without any risk of damage. We’d still love the opportunity to make this right for you. Please reach out to us directly, and we’ll be happy to guide you through the adjustment process or provide a solution to improve your fit. Your comfort and satisfaction are very important to us, and we’re here to help every step of the way. Best regards, Smile Boutique NY Team

Response from Smile Boutique NYApr 10, 2026

Thank you Kimberly!

Response from Smile Boutique NYMar 30, 2026

Thank you Atiq

Response from Smile Boutique NYMar 30, 2026

Thank you Tracy

Response from Smile Boutique NYMar 30, 2026

Thank you Jacque

Response from Smile Boutique NYMar 9, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear about the experience you described. However, after reviewing our records, we were unable to locate an order associated with this review. Because of this, we’re unable to verify that the product mentioned was purchased from Smile Boutique NY. Our appliances are custom-made based on the impressions submitted by each customer, and factors such as excess material or fit issues are typically addressed during our adjustment or remake process. If there was a genuine order involved, our support team would absolutely want the opportunity to review the case and assist. We encourage you to contact our support team directly with your order number so we can investigate and help resolve any legitimate concerns. — Smile Boutique NY Support Team

Response from Smile Boutique NYMar 6, 2026

Thank you for your feedback. We’re sorry to hear that you had difficulty with the impression trays included in the kit. Our trays are designed to work with the included impression material, which becomes soft and moldable during the process to capture an accurate impression. Because every mouth is different, the trays may initially feel firm, but they are intended to be used together with the molding material to adapt to your teeth and gums. That said, your experience is important to us. Our support team is always happy to help guide customers through the impression process or provide alternative tray sizes when needed. Please feel free to reach out to us directly so we can assist you and make this right. We appreciate you bringing this to our attention.

Response from Smile Boutique NYMar 30, 2026

Thank you Mark