Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.
Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
smileboutiqueny.com
Website
smileboutiqueny.com
Category
Salons & Clinics
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They were quick to respond and helped me with the mold and photo process. I had to send my device back for an adjustment and they corrected the issue with a fast turn around. The device fits well, however, I do not eat with it in place because its in the front and can come out easily. That's not a problem for me. I am very satisfied with the device.
Response from Smile Boutique NYApr 24, 2026
Thank you Carol! We can adjust it for you to fit better, just contact us whenever you'll have time.
MT
Mz. Tee T.
Cheap material for 300
The material was not durable n reliable. 2 weeks my retainer were already broken. Called to speak to someone. They didnt want to replace them. Will not recommend
Response from Smile Boutique NYApr 24, 2026
Hi,
Thank you for your feedback. We’re sorry to hear about your experience.
We want to clarify an important point for transparency: your order was a custom Essix retainer with a pontic, which is a cosmetic appliance designed for light everyday wear. On our website and in our aftercare guidance, we clearly note that these types of appliances are not suitable for heavy grinding (bruxism), sleeping in them under high pressure, or excessive force — as this can lead to cracking or breakage.
Based on your description, the damage you experienced is consistent with heavy grinding forces, which unfortunately exceeds the intended use and recommended limits of this appliance type.
That said, we always aim to support our customers where possible. If there was any misunderstanding during your support interaction, we’re sorry to hear that, as we do review cases individually and provide guidance or solutions based on proper usage conditions.
We appreciate your feedback and will continue working to ensure expectations and usage guidelines are as clear as possible upfront.
AL
Alton
Great deal
Great deal. Highly recommend.
Response from Smile Boutique NYApr 24, 2026
Thank you Alton!
DH
delannie H.
Love it
Love it! Fastest service ever!!!!! Fit perfectly!!
Response from Smile Boutique NYApr 24, 2026
Thank you, Delannie!
TJ
Tim J.
The appliance fit good
The appliance fit good. Got a small sore spot on my gum but it’s better now. The only problem I have is they seem to lift up when I’m eating with it
Response from Smile Boutique NYApr 10, 2026
Thank you, Tim!
BO
Bob
I like the way they look but the bottom…
I like the way they look but the bottom ones could be a little tighter. I would like a price on an extra set
Response from Smile Boutique NYApr 10, 2026
Thanks, Bob!
JO
John O.
Bad/Uncomfortable Appliance - Worst Customer Service
They deserve a 1-star review over and over again for their poor customer service. I contacted the support team again asking for an update on my appliance that was sent back to them for repair, since the appliance they sent me was extremely uncomfortable and did not match my smile at all! And yet, they refuse to do so. Be aware of the horrible customer service and poor-quality product when you sign up with Smile Boutique NY!
Response from Smile Boutique NYApr 10, 2026
Dear John,
We’re sorry to hear that you’re unhappy with your experience, and we do genuinely want to resolve this situation fairly.
To clarify the full history:
We originally completed your first flipper, which was delivered via UPS on February 15th. You reported that you did not receive it, despite photo proof of delivery being available on the UPS website. As a courtesy, we promptly manufactured a replacement and shipped it using a different courier. You then confirmed receipt of the second unit.
Shortly after, you contacted us regarding dissatisfaction with the color and requested an adjustment. We immediately provided a prepaid return label so we could make the requested changes. Unfortunately, the package we received back was completely empty, as documented in our video records. Without the appliance, we’re unable to proceed with any adjustments.
We understand that it may be frustrating to hear that we cannot remake your appliance for a third time at no cost. However, our products are fully custom-made, and remaking them multiple times without receiving the original item back is not something we can sustain. This policy is not a reflection of poor customer service, but rather a necessary measure to protect our business in situations where items cannot be verified or returned.
That said, you are still within your 60-day unlimited adjustment period (starting from the delivery date of your replacement unit). If you would like us to adjust the color of the unit currently in your possession, please send it back using the prepaid label. Once we receive it, we’ll be happy to take care of the adjustment promptly. Please let us know if you need a new return label.
We appreciate your understanding and remain here to help resolve this in a fair and reasonable way.
Sincerely,
Smile Boutique NY
