John S.
Deferring delivery dates should be…
Deferring delivery dates should be completely left up to the customer.
Response from SmileactivesSep 30, 2026
Thank you for sharing your feedback, John. We apologize that managing your order dates was not as seamless as expected. Please know that you have full control over your account, with complete flexibility to reschedule your next shipment or change delivery intervals whenever you wish. Our Customer Care team is ready to help guide you through these options or update your schedule directly. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you.



