Hilda A.
I have been trying to cancel this…
I have been trying to cancel this service for the past three months, yet I continue to be charged. The cancellation process is unnecessarily difficult, and it is nearly impossible to speak with an actual person for assistance. I should not have to cancel my debit card or dispute the charges just to stop a service I have repeatedly tried to cancel, but that may be my only option. This has been an extremely frustrating experience and very poor customer service.
Response from SmileactivesOct 3, 2026
We’re sorry to hear about your experience, Hilda, and appreciate you sharing your feedback. We’ve canceled your account as of 10/2/2026. You’ll receive a confirmation email shortly with your cancellation details for your records. Thank you for giving Smileactives the opportunity to be part of your smile care journey. If there’s anything else we can assist you with, please call 1-800-207-8952. Our Smile Expert team is available every day from 7:00 AM to 10:00 PM.



