SmileactivesReviews of smileactives.com

I agree with the reviewers who also posted about Smile Active’s deceptions. I had been getting their product for a while and was accumulating it faster than I could use it. So, I first tried to cancel the subscription and found you either have to do that by chat or phone. This practice gives them the opportunity to talk you into an alternative solution...in my, case to space the shipments out to every six months. I got a shipmenttgat was expected in December of one pump container but was charged X 3 the cost to be paid over 3 months (1 payment on my cc each month X 3). I just went on chat and asked to cancel the subscription and they said that the shipment in May (mind you, I had the subscription for quite a while)was considered an introductory month and that I was signed up for receiving 3 months worth on the next shipment to be paid over 3 months. THIS WAS NEWS TO ME! Not only did I NOT agree to this as I was getting more than I needed the first place but was not told of this “new“ arrangement!. DECEPTIVE BUSINESS PRACTICES INDEED! It bothers me when the customer can it to into their online account and make adjustments or cancel when they wish. It took me at least 45 minutes of back and forth to finally get the subscription canceled. The product works family well for me but I cannot support their deceptive practices!

DO NOT BUY ANYTHING FROM THIS COMPANY! The product works, but as many others have commented, the company is a fraud. They sneakily sign you up for a subscription, then charge you without notice...no email ahead of time giving you the option to cancel, not even a confirmation email of the subscription, order, or shipment. A charge just shows up on your card, and there's nothing you can do about it. Customer service won't help. I spoke to Sherry for 30 minutes and got nowhere. This company is a total scam.

I have just seen the television advertisement which indicates Old Nana and papa have yellowed teeth. This is most offensive to older people and not true. Please correct this mistake in ypur advertising.

Although the product does a decent job of whitening you are put on a subscription and the charges keep coming. Customer service keeps repeating the same spiel They have charged me $178 for 1 small and 1 larger size, mailing to me automatically and not informing me until it's on it's way. I cancelled my subscription and they say I still owe $59.25! Scam if I ever saw one.

Ordered a trial kit in December, in January I was billed for something I didn't order, a 90 day maintenance kit. Contacted Smileactive and they were of zero help. After more then 30 minutes of complaining they agreed to cancel my account but that I would need to return the next three shipments to receive my refund, I will be responsible for paying return shipping and will not get original shipping refunded to me. Total scam on the way this company extends orders and then collects on shipping cost. Don't buy!!

I ordered Smile A tubes and wasn’t impressed. So even though I wasn’t on auto ship they kept sending it to me and charging! I contacted them and supposedly canceled it but continued to say I owe more money. This company is one of the worst I have ever experienced! Please don’t choose them

Doesn’t work. Been about a month using twice a day. No perceptible change per their advertising supposed to occur in days. Nope! Also concerning it seems to damage gums. It burns and feels caustic (I do not have any gum disease) on all oral mucosa which has remained irritated ever since starting. Much worse than any other whitener I’ve tried and product doesn’t work! Trying to cancel isn’t fun either. Plus they auto enroll you so another shipment on the way which I must pay to return! Be cautious they try to deny your cancellation blaming customer for “enrolling” in auto shipments which will continue otherwise. I had to fight to cancel.

Your commercial is very rude. " just be old Nana or pawpaw" . That is so discriminatory against old people. Yeah, old Nana or pawpaw are really not worth much because their teeth are old and yellow. So old people are " just" old and useless.