SmileactivesReviews of smileactives.com

I should have done more research before ordering, that's on me. The hidden "recurring subscription" is just bad business. If you have a good product, no reason to hide it. Hard to cancel. No pre-ship warning. I had no idea this was a subscription, with an outrageous price! The product did not work for me, using twice daily per instructions, no noticeable difference. I did not attempt to return, my fault for not reading other reviews, so I can't comment on customer service.

Horrible customer service and fraudulent practices! They do not disclose that you are automatically enrolled in a subscription after first low price shipment. Next shipment is$149!!!! Try to cancel and you keep getting billed. Miss ONE payment and they send you to collections. No attempt to contact you. BUYER BEWARE

I wished I had checked out this company on Trustpilot before the one-time order of its product! As other reviewers have noted, this company put me on a subscription, which I specifically did not want, and continued to send me products every three months and charge my credit card. When I contacted customer service, I was told --after being given the run-around--I would not receive any other shipments and there would be no further charges to my credit card. I asked for verification in writing and was told I would receive an automatic email confirmation--first I was told I would get it immediately, then I was told within 30 minutes of the end of the call, and then "on this day" (which I clarified to mean sometime before the end of the day). I pointed out the conflicting statements. I asked to speak to a supervisor and was told none were available. I am going to report this company to my credit card company, and will be looking into the pattern of business practices of this company.

Does not deserve a star! What a scam! Someone needs to shut them down.

I don’t like being insulted everyday by their commercials saying you don’t want teeth like your Nana or Papa.

Criminals. I cancelled my subscription only to be charged again and again. Finally got a person on the phone who was unhelpful and rude. Had to raise my voice to be heard. This company is terrible. Do not recommend. Zero stars.

I ordered the BOGO deal being promoted on FB for $25 to try the Smileactives whitening gel. I received the product and tried it out for a month and noticed minimal results if any. I had no intentions of purchasing again. The month after my purchase, I received a large bottle of whitening gel that I had not ordered and noticed a new $30 charge. I was completely unaware of any subscription that I had signed up for and had never created an account with them, so I contacted customer service. I was then told that I was signed up for a 3 part payment plan for the $90 bottle of whitening gel sitting in front of me. After going back and forth with customer service, the only thing I am able to do is return the product (I pay all shipping costs) and hope they will refund my money and cancel any further charges. Though after reading through other people's experiences with this company I know I will have to continue checking in to ensure this actually happens.

Do not give them your credit card information. After 3 phone calls, i still cannot cancel a subscription I never placed in the 1st place