Michelle P.
delayed subscription but still billed
I had delayed my subscription to not deliver to January but was still billed on September 30 for product I don't need. I have not received any notice that an order has shipped and the money has already left my Paypal account.
Response from SmileactivesOct 4, 2026
We're sorry to hear about your experience, Michelle. We can confirm that your account was successfully canceled and assure you that there will be no future shipments. Our Customer Care team would be happy to review your account and help address any remaining payment concerns you may have. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.



