Bryant S.
Scam billing
At first I didn’t understand it was an endless subscription, my bad but when I cancelled it they took a month off and then started billing me again. There is no obvious customer support either. Thanks for the reply, just please don’t bill me again. I have enough of your product . In the future, your company should be more upfront about the subscription or offer a 1 time purchase option. The way you do it now is not acceptable.
Response from SmileactivesOct 6, 2026
We're sorry to hear about your experience, Bryant. We would like to clarify your account details to clear up how those charges occurred. Because each full-sized kit is designed as a 3-month supply, the cost of that shipment is split into three monthly payments. When your account was closed on September 7, 2026, there was still one final installment remaining to complete the balance for the last package sent to you. If you still have any questions or need further assistance, kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.