SmashburgerReviews of smashburger.com

I'm a regular at Sacramento Howe bout Arden location. Ordered a single BBQ bacon cheddar burger. They served me a burger with 2 patties and so much BBQ sauce that made eating it a very messy experience. The bun was so drenched with BBQ sauce that the burger fell apart when I tried to eat it. Very disappointed

Location at Hurstbourne and Shelbyville Rd in Louisville Extremely poor customer service honestly they don’t even deserve one star. This was my first experience ordering Smashburger and my first time ordering through Uber Eats Delivery my food arrived in a open unfolded bag as if I walked in and picked it up myself. Needless to say I threw it out. Called the store and explained to the guy and he admitted they were out of tape and labels. He tried to get the manager and she wouldn’t talk. Left the phone on the counter for 30 minutes never came to the phone and then hung up. I called back and the so called manager answered, again I explained what happened and she got very ugly, told me I was lying and wouldn’t give her name then hung up. I spent $28 for something I couldn’t eat because it was not safe for me too. Stay away from this location, they should have never let food leave there store like this. Very very poor customer Service surprised she’s even a manager. I also reported it to UberEats. Never ever will I give them my business again. Wowww!! Date of my experience was 2/16/2023.

This smash burger is so ghetto. The staff are rude and no matter what time you walk in here it looks as though the whole restaurant could use a good cleaning… This Boylston street location has been under poor management for a little over a year and no matter how much the employees change and the management changes , it seems as if they can never get it right .. The employees cuss like sailors, depending on when you come in here there is rap music blasting and I’ve literally seen employees roll up weed in the lobby .. I stop coming to this location for all these reasons . Noticed after not coming here for two months that it seemed the staff and management had changed hands within those two months . Decided to give it a try but I see nothing has changed .As of today employees are still cussing loud . I spend $10 on tenders only and employees are cutting them in half because they’ve accidentally dropped four instead of the five I paid for . An employee asked another employee to fill my fries because they were under filled and the response was “ they get what they get “ . I will not be back , I’ve had my last meal from here indefinitely. I’m not even sure how this restaurant is still standing because it really needs to be shut down indefinitely.. the customer service here is garbage. Mix that with the food not consistently being great and you have a bad business. This can’t be a representation of smash burger stores everywhere and I hope change comes to this location soon .. The saddest part of this all is mostly adults work at this store but the work ethic’s are giving children vibes . Location: Boston , MA 545 Boylston St

The order was 40 minutes longer than the latest expected delivery with no contact from the restraunt. They did not answer their phone and when it did arrive the burgers were cold and the milkshake watery, will not be using this takeaway again, I should have checked the just eat reviews as this appears to be a regular occurance.

The most disgusting experience of my life. I have never gotten food poisoning so bad in my life before I had smash burger. DO NOT GET IT.

The Brighton branch, absolutely the worse service EVER and after 45mins waiting for our food, one burger was both burnt and under cooked at the same time, and the others came out cold... HOW??? How bad can a place be this bad....thought it was all a joke.

Worst customer service naughty customer care, bad food

The a smash burger located at RTE 22 & N MICHIGAN Address Street 2317 US-22 in New Jersey Issue #1 Ordered 3 vanilla shakes as well as a 5 and 3 piece chicken strip 2 other customers of African American descent also purchased 2 vanilla shakes Those customers received fully topped off shakes while we received about 80 % of the shake cup capacity Why?? Issue #2 We were told that our order was completed and we had everything that was ordered. When I got in the car, my wife checked bags and both the 5 piece and 3 piece chicken strips were missing When I went back into the restaurant, the workers saw me approaching and acted as if nothing had happened and o e of them said is this for him? They handed me the two previously missing orders of chicken strips. I asked them why did they inform me that my order was ready when it was not and I also stated that it was a good thing that my wife and I checked the bags in the parking lot. You could hear a pin drop and crickets as no one responded. Further more they gave a hard time to provide extra condiments as I requested a little extra since we had ordered about $100.00 in food and needed a bit more than the 2 ketchup packets that were provided to go along with multiple orders of fries and bbq sauce for the chicken strips Summary Kiss my ass as neither myself or my family will ever be going back to another smash burger: You just got smashed !!