SmashburgerReviews of smashburger.com

I went to Smashburger in Oak Lawn, Illinois and paid about $30 for a single smash burger with bacon, a double smash burger with bacon, and 2 small fries. When I got home, the burgers were DROWNING in smash sauce. We could only eat the fries. I took pics of the burgers and called the restaurant. No one answered the phone. I do not live near the restaurant, so returning the same night was not an option. What was worse was when I contacted the restaurant and spoke to the "on duty manager" after the person who originally answered hung up on me the 1st time. The "on duty manager" initially refused to give me the store manager's or district manager's name. She refused to do anything about the burgers. Even worse than that was the fact that I called the corporate office TWICE and could not get a live person. They had a voice recording that tells you to leave a message. I did TWICE and no one ever contacted me to follow up. I am DONE with Smashburger. There are way too many other burger places ( not McDonalds or Burger King) to give my business to.

Awful just awful.

We waited nearly an hour for a simple order. the food was average, but we ended up very sick, we presume with food poisioning.

My husband and I ate at SmashBurger 3 - 4 times a month. For health reasons, we missed almost the past 2 months. And boy…did it change. Went today to find shrinkflation has bit. My classic burger was over $7. The bun is different and not as good. Worst of all…they discontinued Haystack onion straws and replaced with same-old rings. The interior is sterile beyond imagination. Not one stinker napkin holder on tables let alone salt, etc. The reason for no more Haystacks was labor. Really? Sounds more like a management issue. Regardless, there is not much that makes SmashBurger stand out anymore. Sad day. They are going downhill and making bad decisions. Bye bye SmashBurger. You are no longer a unique player in the burger field.

I spent 45 minutes for my order and it was only a few burgers. I recommend only going here if you want to wait for close to an hour. The food was also cold. In the past they have been good. But i’m not risking it again

Ordered a burger from them off uber eats as they had a deal on and when I got it, the meat was off!! It smelt so bad and after one bite I want to be sick. How can someone be ok with selling off meat and no wonder why they had a deal on

Bitterly horrible burger it was bland and they didn’t even bother melting my cheese . First they bring out the wrong burger and when they do hand me mine the cheese and bun were cold making it very bad . The drinks machine we also Brocken so we had to have bottles but were warm absolutely terrible

I was waiting 2 hours for my delivery in hull And when it came it was the wrong order This place has no customer service and not bothered about letting you down And the food is basic