SmashburgerReviews of smashburger.com

In town for the holidays and my SO wanted to try Smashburger. That was a huge mistake! He ordered a burger and tots and they were quickly served. However, the onion, tomato and pickle were not on the burger as indicated. Also there was no ketchup or mustard on the sandwiches. Thankfully they were both on the table. I was forced to wait for my burger and fries which were not delivered until he had finished his meal. My burger, once it was delivered, was lukewarm and no longer tender. Likewise for my fries which were soggy. That's what 15-20 minutes on the counter under the warming lights will do. My burger was served with no onion or tomato and was less than desirable. I tried to eat it but couldn't. Obviously we won't be back. We live in Florida and had our meals been delivered on a timely basis, we would visit your Florida locations. Obviously, that's not going to happen. I guess I'll have to wait till in-and-Out Burger comes to the state. Their burgers are excellent and quality is consistent.

My husband and I ordered a classic smashburger with no cheese, tater tots and they shake. The smashburger was half the size it used to be, and it had cheese on it. The tots and the shake were great. I'm just disappointed that the prices are much higher than used to be and the burgers are half the size. My husband and I like to split one because we don't eat much but this is ridiculous. We will never go back.

The first time the burger was burned. I thought give them a second chance and again burned burgers.

Ordered last night and never recieved the food!!! Avoid at all costs

Iv spent 10.99 on a smash burger meal early morning after work, because i was hungry, thought il get big meal with big bucks but unfortunately meals are over priced, same meal should have been 3.99 max, no flavour, burger fell apart as soon as i started to eat. 1 star out of 5. Didnt like the taste, didn't like the burger, the only reason people goto them is that they are open till late. Waste of money. 10.99 meal portion should have been bigger then 3.99 meal but unfortunately it was same as 3.99 meal size. Will not try them again for sure, rather have jam and toast then spending 10.99, overall BIG TIME DISAPPOINTED.

This isn’t the first time this has happened at this store 5210 Kingshighway Brooklyn NY. You walk in it’s not busy. You have the cook slicing bacon another cook eating lunch I assume another worker putting away cups and straws the greeter on the side on her phone and no one at the register. I stand there waiting for someone to at the very least acknowledge my presence. But after about 5 minutes of standing there the greeter finally looks up from there phone. All the while each of the other employees have seen me but said nothing. Again this is not the first time but I assure it will be my last. I want to go where at least they pretend to appreciate your business.

Brisket Single bc was horrible tasting. sour taste. For the expensive price of the fries I would have thought they would have a least filled the container to near the top but only 3/4 full. Very disappointed. I went 7.18.24 at 11:47am not crowded. on one other customer picking up food. Someone told me this was a great place to go to for lunch once a week. I guess they were wrong.

I think they need to monitor and discard the fries that are stale instead of serving them to their customers. Also, it would help to have cashiers who are genuinely service minded and courteous.