De havde på deres hjemmeside at man kunne få gratis levering i april, til den 25. Dog må man åbenbart ik bo "langt" væk. Jeg kunne ikke få leveringen gratis fordi jeg boede 3 km væk, som tager omkring 6 min i bil.
Lad hver med at reklamere om gratis levering når i ikke har det!
MA
Martin
smager kedeligt og vi blev syge
burgerne føltes klistrede i munden og smagte ikke så interessant, der var et hår i den ene af dem, pomfritterne var kedelige, og vi fik begge to dårlig mave med det samme efter vi havde spist dem
AW
Angie W.
Poorly trained staff. Poor customer service. Trash overflowing. Poor Corporate Response to store issue. No wonder locations are permanently closing.
I had a pretty simple request to a customer service issue. No one working in the Alafaya Trail location could solve or was willing to solve. Purchased a gift card during Christmas. A bonus gift card with the purchase seemed to not be loaded. Supervisor was not willing to make it right, neither was corporate. Trash cans were overflowing. I understand now why the location is permanently closed. Don't give them business. Five Guys and Burger Fi are have much better food.
AW
annette W.
Had smash burger before and was…
Had smash burger before and was gorgeous but orded tonight took over 1hour to come when opened it was clock cold just cheese on a normal frozen burger with cheese no American cheese like the menu started
KD
Keysha D.
Poor quality of food and order wrong
went to Smashburger on Quebec in Denver and completely messed my whole order up. Dropped parents off at airport and decided to stop there. Gave us the wrong burgers and chicken was grilled not crispy, I live all the way in Boulder, should have checked before I left. I tried to call and they were temporary closed for some reason. Food was not good. I spent 40 dollars for it. Wont do that again
JB
Jamie B.
Would not use this place again the food…
Would not use this place again the food taste like from McDonald’s
MI
MinuteVids
Twice in a row they forgot multiple…
Twice in a row they forgot multiple items in my order, and when called they act like there's nothing they can do
Update. I complained and got a ‘sorry’. No offer of refund on my food I didn’t get. I would not go here if I were you
AV
Anna V.
Dårlig oplevelse!
Jeg bestilte to dobbelt bacon cheese burgere med 2x pomfritter med dip til, hos Smash burger Roskilde Jeg bestilte klokken 16.30, i god tid, grundet forventet travlhed i forbindelse med 1. Januar, med levering.
Jeg fik en estimeret leveringstid på 60 min, hvilket er lang tid, men fair nok. Kl 17.25 får jeg et opkald om at min mad vil blive 15 min forsinket. En time senere, kl 18.25 ringer jeg til smash burger, for at høre hvor maden bliver af, jeg snakker med en meget sød medarbejder, og jeg får afvide at der er en yderligere forsinkelse på 30 min, men at jeg vil få nogle ekstra sodavand og dip som undskyldning.
Klokken 19.20, har vi stadig ikke fået noget mad, og jeg ringer igen ind og får fat i den søde medarbejder igen, som spørger om jeg kan komme ned til restauranten og hente det, hvor jeg her igen får afvide at jeg vil få ekstra sodavand, dip og 25% i rabat, som undskyldning. Jeg køre ned mod restauranten, 2 min efter får jeg et opkald om at min levering er kommet, så jeg vender om og køre hjem igen. Der er en sød mand som fortæller at jeg får lidt rabat og betaler derfor 65kr mindre end ordrens oprindelig pris. Så 3 timer efter jeg lægger en ordre, er maden kommet.
Da jeg åbner min mad, har vi fået to mayo dip, som kompensation. Og alt maden var helt kold..
Vi har haft en virkelig øv oplevelse..