SmashburgerReviews of smashburger.com

We will never go to this smash burger again! As long as the manager Will is there. We went in and was cussed out because of our mask we were wearing was not “acceptable” it was a face shield, according to the manager. Then they told us to wait outside which we did. Everyone else was helped in front of us and they got their food then we went back in and politely asked if our food was ready? The manager again yelled at us to go outside and then finally brought our food called us horrible names in front of our daughter and other customers then took his mask off to yell at us further.....Hmmmm.....This manager has lost his mind and if I were the GM would fire on the spot! This was in Fort Collins off harmony store #1006. I hope someone that will actually do something about this incident will read this!

I'm not a fussy eater. At airports I just want a 'fill-up' nice a quickly. So at Philadelphia Airport I picked the outlet, Smashburger, that had an empty line. Nobody was waiting. And I love burgers! I waited patiently within five feet of three individuals who were busy discussing their social calendars (I could hear them!) as they congregated around the register. After almost five minutes of waiting and trying to catch the attention of one (any!) of them, I gave up. Seemingly discussing what bar to go to next weekend was more important than serving their one solitary customer! No wonder the line only had me in it - albeit for not very long. I walk across the concourse to Chick-fil-A. Bye bye Smashburger. Date of visit October 12, 2019, around 17:30 hrs or so.