SmashburgerReviews of smashburger.com

I went to Smash Burger in Elk Grove Ca. It was the worst experience in my life. I was in line to order the cashier walked away never acknowledged me and went to go help another customer. I waited 10 minutes or so before she came back to take the order . I asked her what was going on she never apologized or didn’t say sorry for the wait. So I ordered and then asked for the Manager on duty . The Manager came I explain to her how I felt and she said they were short staff. My order took them 40 to 45 minutes to fill my order they is so inexcusable. Then got the order my French fries were cold I took them back and told the waitress they were cold then it to 10 minutes to get some more. I will never go back there again.

Bun was soggy fries were cold wait 15min for 3 not good burgers and fries.location foster and Cicero chicago.wasnt to good for 16$ and that was a promotional price wow hate to pay full price for that food

We didn't have a great experience. The girl at the register rolled her eyes at us because we couldn't order fast enough to her liking. However food was wonderful

Went to Smashburger in Eden Prairie. The restaurant was filthy and smelled awful inside. The service was poor. I should have walked out. I ordered and paid for two adult meals and one kid’s-meal for over $31. The food looked so bad and old (discolored turkey) we threw it all away without eating anything when we got home. We went out again and got and paid for food elsewhere. We feared we would get food poisoning. Will never go back,and do not recommend it to anyone.

Smashburger Brighton, service was putrid. Girl with the glasses was completely rude and un inviting. Stood in line behind another customer and waited ages to be served after she saud they close in a about 15minutes and i replied well im ready to order. Have never been here and order a super double meal, i got confused why she asked me if i wanted fries and she made me feel extremely frustrated. By this point i wanted to leave and should have but i was extremely hungry from an all day cycle. Would not recommend and dont feel il go back. Doing this before my food almost not worried to say if its good or not! 9:20pm 6 june 2021

I went to SmashBurger in Hampton VA on April 30, 2021 at 12:15. It was my first visit. I ordered three kid's cheeseburger meals at $7.29 each. The cashier, Shanya, didn't look directly at me when she was talking, and she spoke in a low voice, so it was difficult to hear her. When I asked for ketchup and pickles on one of the kid's cheeseburgers, she turned and said something to another female employee. I saw that employee make a face and shake her head. The cashier then said to me, "If you want anything other than cheese on your kids' cheeseburgers, you'll have to upgrade to a single. A single cheeseburger, without fries or drink, was nearly $9.00! I questioned her again to make sure I had heard right, and she said yes, the kid's cheeseburger comes with cheese only. I was stunned. I ask her if they had ketchup packets for the fries and she said, "yes", so I asked her to toss some in the bag. I should have left, but we were on our way to an appointment and I didn't have time to stop anywhere else. When I got back to the car, I realized that she had only put three ketchup packets in the bag. Seriously, SmashBurger, this is the best you can do? There was no treat or prize with the kids' meals either, so you would think they could spring for some ketchup and pickles, even mustard for cripes sake. And the demeanor of the employees was nonchalant and cold. SmashBurger got my $24.93 today, but never again. The burgers were just OK, nothing spectacular, and certainly not worth the money for naked burgers. Kids like a little taste to their food too, you know.

The new pull pork sandwich was rally bad there was a lil bit of pull pork and it was Extremely Greasy and the burger was not really cooked

The worst burger ever and worst food ever spoil brussels sprouts……that’s why its called smash up burger not to mentioned mess up your order as well