SmartwoolReviews of smartwool.com

returned my clothes since they were not my size and my wife said they looked unflattering. I sent the box back on November 29th and it is now December 20th. Smartwool refuses a refund until the package (likely lost) arrives back to them. Absolutely infuriating since I didn't keep any of the clothing and FedEx has been re-labelling and tossing around the package all over the United States. There is NO RETURN PORTAL for any of their returns, so likely they scam customers by keeping the return merchandise AND keeping the money. Absolutely shameless.

Would not replace my socks that wore a hole in the heel with in 16 months. Smartwool said that the socks were manufactured over two years ago and were out of warranty.

Very poor quality for a high price. They do not answer mails.

Dreadful. Two big issues. First despite one set of socks being great (as expected) the other different set were poor quality (not expected). If I had seen in a store I would not have bought. Second, returns for buyers from the website smartwool.co.uk requires you to pay to have them returned to Italy. I would never recommend buying off this Italian based website. Buy from a store in the UK or whatever country you are in.

I wish I’d read the below. Don’t use this company directly, the service is appalling. I have never written a negative review before, but felt compelled to. My order was delivered to the wrong address, the couriers fault. Can I get anywhere in getting it recovered, a refund, anything? Nope. Multiple calls and emails and two months, nothing. Worst customer service I’ve ever experienced. Shame as the product is great, just buy it from a retailer. Should have burnt the cash, least I would have saved a little on my heating.

Misleading website, it says on website items are free to return and come with a return label in delivery box. I’m guessing this only applies to US orders as in UK you need to pay yourself to return the items to Italy. After reading the other reviews here, I’m reluctant to post in case I don’t get the refund. Smartwool items themselves tend to be good quality, but won’t be buying direct from website again.

Buyer beware - product is good, but customer service is horrible. They do not take care of their customers regardless of situation. I recently had a package delivered to the wrong address. The recipient didn't return, but donated items to Goodwill. Address had nothing to do with me and while I should have done a more careful review of order before submitting, I had no reason to believe my information would not auto populate correctly. Innocent issue that would have cost Smartwool next to nothing to resolve. I have ordered for years, never returned anything and have never contacted customer service prior. Again, none of that mattered to them. I am out over $200 and will never trust this company to do the right thing again.

The items took longer than expected to be delivered (so they were not really needed by the time they arrived as I had had to order an alternative from elsewhere) and are average at best. I do not think that they will not last particularly long and nor do I think they will wash well. Although I would like to return them I will not bother trying as it appears to be more money and hassle than it is worth so I will write it off as a lesson learned.