SmartwoolReviews of smartwool.com

Ordered socks, not realising that Smartwool are located in Milan, Italy. Returning the socks was expensive and it took ages to get a refund because the socks were retained in Customs in Italy for weeks on end. Eventually received a refund.

I wasted 4 calls and nearly 3 hours of my life over multiple weeks on this company's abysmal customer service, all for socks. I signed up for a discount by joining the mailing list, but the coupon code they sent didn't work. I had to call customer service to get them to resend it. My order was free shipping due to how much I purchased. Placed my order. One of the pairs arrived damaged, but I actually DO need them...so I had to call again and they said they couldn't just resend the product but I had to reorder. Asked them to then give me the same discount. The coupon codes they sent didn't work AGAIN. I had to call again and worked with the company for another HOUR and tried to order by phone. They have some really weird system. They said my credit card wasn't working, so I called the credit card company and got them on the phone with the vendor. No charge had come through from Smartwool and the credit card company explained that. The Smartwool CSR then hung up on me. She never processed my order. I will NEVER purchase from that company ever again. I wasted nearly 3 hours of my valuable time for a pair of socks. Completely unacceptable. DO NOT shop with them.

The worst socks ever. Instantly pill and form holes. I spend more time darning these darn socks than wearing them.

Socks break almost instantly. Claim to have a lifetime warranty but in reality impossible to return

Please beware of this company. There was discount shown on my order but when I made the payment this disappeared and I was charged the full amount and much more than I expected. I have never experienced this before so please make sure you take a photo if there is any discount shown so you have proof should it disappear like it did for me. I contacted company but they refused to accept this had happened.

bloody awful. `Returns process very difficult. £13 for a return. Link to customer care doesn't work. Will never buy from them again. Shame as I liked the socks

I placed an order that was delivered to the wrong address - FedEx delivered it to a local sixth form rather than my home. Smartwool have proof of this but they claim they cannot refund me until they hear from FedEx, who are supposedly not responding to their messages. So despite the company admitting I don't have my order and that it was delivered to a completely incorrect location, I have neither my order nor a refund. Hopefully I'll at least get my refund at some point. Shocking service.

Hoewel de producten van smartwool goed zijn, is hun service heel slecht. 1 artikel werd niet geleverd, na meerdere mails en pogingen om te bellen, nog steeds geen antwoord.