SmartwoolReviews of smartwool.com

I like their products that I have ordered. Do yourself a favor though. Save your money on their 2 business day delivery and just go with free 3 day delivery. It's all the same. I ordered on a Friday and was originally informed it would be delivered Tuesday. Then, Tuesday evening, it switched to Thursday. Customer service informed me that 2 business days = 2 business days*. With caveats, but to reach out again if i haven't recieved my order by Friday.

1st time I ordered from this company, my package got stolen, I believe (unless it was never delivered). I called them, and they kindly sent out new items to be shipped. A couple weeks go by, and I receive the items. But, they are the complete wrong items. I ordered a hat and gloves and received a different style hat and socks. So I call again, and they agree to send a 3rd package with the correct items, but I have to ship back the wrong items I had received. Fine, I ship those back. They were supposed to ship out the correct items overnight. They shipped on 11/26 and still haven’t gotten here. I’ve called fedex several times and they won’t call me back or give me any info on where my package is. I also called this company’s customer service and although they were nice, they have failed to get back to me like they said they would regarding what I should do, where my stuff is, etc. So I’m out $80 and this is the THIRD attempt at getting my stuff I paid for. I wasn’t going to leave a review but to send the wrong items and then fail to get back to me regarding where my package is, is just not okay. The only reason I’m not giving only 1 star is because customer service was genuinely very kind. I’m sure they’re swamped, but this is ridiculous that after three attempts and over a month, I still don’t have my order and am not receiving the help that was promised. UPDATE: I finally sent them a long email with proof of purchase and proof that my package hadn’t moved from FedEx in weeks. They finally refunded me, but never responded to this last email. Customer service was kind throughout this process but I can’t say I’ll ever try to buy anything from them again just to avoid potential hassle.

send a question and got answer (not expected) 3 weeks later ... question was in relation to order which it turned out was dispatched 2 weeks after ordering ... so if you are happy to wait that long, go ahead