SmartwoolReviews of smartwool.com

Their clothing is great, their website and customer service are terrible. At Christmas I placed an order and it was supposed to include a free pair of socks. No socks. They said I should have called if it didn't show up on the order page. Said they would send them, but never did. On February 3, I placed an order and it said free 3 day shipping. It didn't show up on the order, so I called them. Was told they would credit me the shipping as soon as I placed the order. Never happened. Chatted with someone today and they said it was done on the 7th. Definitely did not show up on my credit card.

I bought merino gloves liners. One week in, they are ruined. I am gentle with them and they are worn under leather ski gloves. Really disappointed

Every year I look forward to the email from Smartwool for their spend X amount and receive a free pair of Christmas socks promo. This is the second year in a row they have not sent my free Christmas socks, even though I met all of the order requirements. This is the second year in a row customer service has said, "too bad, so sad." They say they are out of the promotional Christmas socks and will not make this right. I love Smartwool socks, but because of their false advertising and poor customer service I will be switching to Darn Tough in the future.

it costs a lot, more tha 120€ for a man base layer. it's a shirt almost cool rather than warm as it's intended for. very bad product.

I placed an order, and before I paid for it I checked the delivery date. The date they said I'd get it by was perfect. After placing order, I received numerous changes to the delivery date which was a pain, since I have to watch for deliveries due to theft. Then finally heard that it would all arrive after I left for my trip. I contacted the company and they offered a refund but nothing more. very poor customer service. The product may be okay, but if you actually need if for some specific event or trip, don't bother ordering from them.

This used to be a great company to buy quality socks from. Lately the socks have fallen in holes and even arrived with holes in. And don’t try to return anything - you have to go through a complicated return process, ship it to Italy and wait a long time to get your refund I’ve stopped buying from them.

3 day shipping to over two weeks. Spent extra money for 3 day shipping to make sure socks were with me a week before my trip. Lost money because they continued to deliver them after I canceled my order and will not refund, so much stress before and during a trip and then had to buy socks elsewhere costing more than I could afford for a trip that was supposed to be relaxing and relatively inexpensive, ending up short on cash needed to get home. Feel lied to and scammed. Would suggest making your own socks before buying from them.

Very poor customer service experience. Placed online order directly with Smartwool, heard nothing for 7 days. Sent email chase up, delayed response from agent Debora telling me possible delays due to promotion period with no indication of dispatch timetable