Smart RetractReviews of smartretract.com

4.8554 reviews
Pet Stores
Kerper Boulevard 2530, Dubuque, Iowa

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Smart Retract

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About Smart Retract

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...

Smart Retract (smartretract.com) has 554 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: smartretract.com
Website: smartretract.com
Category: Pet Stores
Location: Dubuque, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Smart Retract reviews

554 approved reviews, newest moderated first

AW
Jul 20, 2020
very pleased
great product
Response from Smart RetractJul 29, 2020
Hi--thank you for the wonderful 5-star Retract-A-Gate review. If you have any questions, please contact our customer service. Thank you, Deanna at Smart Retract.
Todd
Jul 20, 2020
These gates work perfectly for our two…
These gates work perfectly for our two small dogs. We had an 11 foot opening so we used a 5 foot and a 7 foot gate, one on each wall. Works perfectly.
Response from Smart RetractJul 29, 2020
Hi Todd--thank you for being the perfect customer! Please contact our customer service at [email protected] if you ever have questions. Thanks! Deanna at Smart Retract.
Roger
Jul 20, 2020
Great service
Great service, high quality product!
Response from Smart RetractJul 29, 2020
Hi Roger--thank you for your great review! We take pride in our customer service and that Retract-A-Gate is made in the USA. Please let us know if you have any questions. Thanks again, Deanna at Smart Retract.
Jonathan P.
Jul 20, 2020
Great product
Packaged well, easy to install, works great. Spent a lot of time researching what gate I could get to work behind a door on the top of our basement stairs, and this works perfectly. Would buy again if we ever needed another retractable gate.
Response from Smart RetractJul 29, 2020
Hi Jonathan, thank you for being a great customer! We are always happy to help, so let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
Melissa
Jul 20, 2020
Your gates are perfect in our new…Great find!!
Your gates are perfect in our new mountain home. We have two dachshunds and needed a gate at the top of our stairs to keep our older dog from falling and one for the laundry room so that we can confine the dogs in a smaller area when needed. They work great and are not in the way when they are not being used.
Response from Smart RetractJul 29, 2020
Hi Melissa--you sound like the perfect customer and congratulations on your new mountain home. We are happy to hear everything is working great. Please let us know if you ever have any questions. Thanks, Deanna at Smart Retract.
Suruchi
Jul 20, 2020
Luv it luv it...looks amazing and…
Luv it luv it...looks amazing and flexible. We have been using retract a gates for past 4 years...just bought extra for my 2nd child to add more gates...what can I say my 1 year old is handful.. Gives us security without compromising my interiors....thank u so much for creating such an innovative solution.
Response from Smart RetractJul 29, 2020
Hi Suruchi--we luv having you as a customer too! If you ever have any questions, please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.
Donna Q.
Jul 20, 2020
Twins
I babysit my 1 year old granddaughters and has always been afraid of the stairs. Found Retract-A-Gate online and life is so much easier now!! My biggest worry is over. They helped me design it, and walked us through installing it. They answered all our questions and were so helpful.
Response from Smart RetractJul 29, 2020
Hi Donna--congratulations on the twin granddaughters and for being so wonderful to work with. We take pride in our customer service, so please let us know if you have any questions. Thanks, Deanna at Smart Retract.
Mark
Jul 20, 2020
Best gate you can have
Best, most versatile gate I have used. You will need spacers to keep the gate off of the baseboards, but that is the only issue.
Response from Smart RetractJul 29, 2020
Hi Mark,--thank you for being one of the best customers and your versatility. Let us know if you have any questions. Thanks, Deanna at Smart Retract.

Smart RetractReviews of smartretract.com

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Smart Retract reviews

very pleased

These gates work perfectly for our two…

Great service

Great product

Your gates are perfect in our new…Great find!!

Luv it luv it...looks amazing and…

Twins

Best gate you can have

About Smart Retract

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

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Smart Retract reviews

very pleased

These gates work perfectly for our two…

Great service

Great product

Your gates are perfect in our new…Great find!!

Luv it luv it...looks amazing and…

Twins

Best gate you can have