Smart RetractReviews of smartretract.com

Response from Smart RetractOct 20, 2020

Hi Irma,--thanks for your 5-star review! We are happy to hear you are loving how easy the safety gate is to use. Thanks, Deanna at Smart Retract.

Response from Smart RetractOct 20, 2020

Hi--thanks for your review and for your suggestion. I will pass this onto our design team. The safety gate does have a push-out force of 200 pounds and it has been tested for that. So if you ever have any issues with the brackets, please contact our customer service at [email protected]. Thanks! Deanna at Smart Retract.

Response from Smart RetractOct 26, 2020

Vielen Dank, dass Sie Ihre Erfahrungen mit Ihrem Retract-A-Gate mit uns geteilt haben, wir freuen uns über Ihr Feedback. Sollten Sie einmal Hilfe benötigen, kontaktieren Sie uns gerne unter [email protected] und ein Mitglied unseres Smart Retract Teams wird Ihnen helfen.

Response from Smart RetractOct 20, 2020

Hi--thanks for the awesome 5-star review. We love hearing how you are using them to help social distance while visiting with the grandparents! Great idea!! Thanks again and let us know if you have any questions. Deanna at Smart Retract.

Response from Smart RetractOct 20, 2020

Hi Lisa--we love having you as a customer too! Thanks for letting us know how you are using your safety gate and for your 5-star review. Let us know if you have any questions. Deanna at Smart Retract

Response from Smart RetractOct 20, 2020

Hi--Thank for the great review! Thanks for the suggestion also. We are looking at evaluating new additions to our Retract-A-Gate product line, and I will pass this on to our design team. However, if you are looking to cover just the width of your screen door, we can certainly help with that now. If you have any questions please contact our customer service at [email protected]. Thanks, Deanna at Smart Retract.

Response from Smart RetractOct 19, 2020

We zijn teleurgesteld te horen van uw ontevredenheid. De meeste klanten die het hek gebruiken met huisdieren (o.a. katten) hebben het hek geïnstalleerd en bij deze klanten werkt het hek naar behoren, dus uw ervaring komt gelukkig niet vaak voor. Vandaar ook de positieve reacties van niet alleen onszelf maar ook namens onze klanten. Af en toe kan het type installatie of het huisdier een omstandigheid creëren die niet optimaal werkt. Wij bespreken dit soort omstandigheden op onze website en bieden er oplossingen voor. We helpen u ook graag met het opzoek gaan naar aanvullende oplossingen, u kunt ons hoofdkantoor rechtstreeks bereiken via [email protected], hierbij helpen we u graag verder! We kijken ernaar uit om van u te horen. Dank u wel - Het Smart Retract Team.

Response from Smart RetractOct 20, 2020

Hi--thank you for your 5-stair review! Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. We take pride in our customer service so please let us know if you have any questions. Deanna at Smart Retract.