Smart RetractRetractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Toni Denise J.
The contact in the States was marvellously efficient and customer friendly. Alas, the same cannot be said for the uk office.
Response from Smart RetractOct 21, 2020
Hi--thank you for your 5-star review and kind words. We take our customer feedback seriously and will pass this information on. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract
Christophe
Barrière très facile à poser, encombrement minimal
Response from Smart RetractOct 26, 2020
Nous apprécions que vous ayez pris du temps afin de fournir vos commentaires sur la façon dont Retract-a-gate a fonctionné pour vous et nous sommes très heureux d'apprendre votre expérience. Veuillez nous envoyer un courriel à [email protected] s'il y a autre chose que nous pouvons faire pour vous aider. Sincèrement, Smart Retract
Sarah
A brilliant gate and stopped our puppy heading upstairs. He did manage to chew the bottom of the fabric so we have to pull it really tight at the bottom before locking it or he slips underneath.
Response from Smart RetractOct 21, 2020
Hi Sarah--thank you for your brilliant review! We take pride in our customer service, so if you have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract
Zach
This gate is awesome. We were able to get concrete anchors to screw it into mortar and attach it to our brick patio outside. It's so convenient and so easy -- absolutely great for dogs. I was worried about having the exact right height, since we wanted to put screws in mortar and not brick, but the way the hooks work, you have some wiggle room with where they can be placed. It would be awesome if this "wiggle room" was included on the item descriptions (instead of just "attaches at X and Y inches").
Response from Smart RetractOct 21, 2020
Hi--thanks for your awesome 5-star review! Retract-A-Gate works wonderful both indoors and outdoors. Also, thank you for your feedback. We will pass this along to our design team. Thanks again and let us know if you have any questions. Deanna at Smart Retract
Leatha
I bought this for a house warming gift. We have had one in place for almost 7 yrs. and it has had daily use and is still in great condition. I highly recommend this gate!
Response from Smart RetractOct 21, 2020
Hi--thank you for highly recommending Retract-A-Gate and for your 5-star review. We loved hearing how you gave a safety gate as a house warming gift. What a wonderful and kind gift. Thanks again and please let us know if you have any questions. Deanna at Smart Retract
Frances
Easy to install, very easy to use. Love this purchase! So so much better than the wooden gates I was using before this arrived.
Response from Smart RetractOct 21, 2020
HI--thank you for your easy to install and use review! We are happy to hear you love your purchase. If you have any questions, please let us know. Thanks, Deanna at Smart Retract
George
Smart retract gate is a wonderful product. First they shipped the item promptly, with a clear set of instructions. We added the optional drywall anchor kit and spacers to install on our second floor stairs. Installation was a breeze. The Smart retract gate is easy to use and provides a safe and secure environment in keeping our 20 month old from slipping down our steep set of stairs. We are very happy with our purchase.
Response from Smart RetractOct 20, 2020
Hi George--thank you for your excellent 5-star review. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Plus offers the best balance of features and security of any gate in its class. Let us know if you ever have any questions. Deanna at Smart Retract.
Paul
We love how low profile the gates are, and in our efficiently laid out home, none of the other style of gates would work well. The retract mechanism has been working really well too. The only hard truth with the gate is that install can be fiddly. You do need to be pretty close to perfectly aligned in all 3 dimensions, so if your walls aren't perfectly square, you might find yourself adding/removing spacers on each gate bracket to get it just right. That said, install is a one time thing and we'd totally buy the gates again.
Response from Smart RetractOct 20, 2020
Hi Paul--thank you for your customer feedback and your review. Thanks for recommending Retract-A-Gate and we take pride in our customer service so if you ever have any questions please let us know at [email protected]. Deanna at Smart Retract
