SmartphonesPLUSReviews of smartphonesplus.com

Response from SmartphonesPLUSDec 9, 2024

Hi Adriana, We’re sorry to hear about this and want to clarify how we can assist. If PayPal was unable to process your payment and funds were returned to us, we will issue payment using an alternative payment method. To resolve this, please contact our team at [email protected] with your order details so we can review your account and ensure payment is completed. We’re committed to resolving this for you. Thanks! The SmartphonesPLUS Team

Response from SmartphonesPLUSDec 4, 2024

Hi Hayden, Thank you for sharing your experience. We strive to provide prompt and helpful support, and our records show that we followed up quickly, provided clear instructions, and sent a prepaid shipping label for the return. Our team was also happy to assist with your questions along the way, and we’re glad to see you expressed appreciation for that in your messages to us. Please reach back out to us directly via email ([email protected]) and we’ll make sure to assist you and find a solution. The SmartphonesPLUS Team

Response from SmartphonesPLUSNov 27, 2024

Hola George, Gracias por tus comentarios. Lamentamos saber que nuestra evaluación no cumplió con tus expectativas. Nuestro objetivo es ofrecer precios justos y transparentes, considerando factores como el modelo, estado, demanda y tendencias actuales del mercado. Siempre proporcionamos una explicación detallada de nuestra evaluación y ofrecemos la opción de devolver tu dispositivo sin costo alguno si no estás de acuerdo. Agradecemos tu retroalimentación, ya que nos ayuda a mejorar continuamente. The SmartphonesPLUS Team

Response from SmartphonesPLUSNov 21, 2024

Thank you for your feedback. We’re sorry to hear that our pricing didn't meet your expectations. Our goal is to provide fair and transparent pricing based on factors like the device’s model, condition, demand, and current market trends. We strive to make the process as easy and reliable as possible, with no hidden fees or surprises. Your input helps us improve, and we appreciate you sharing your thoughts. Best regards, The SmartphonesPLUS Team

Response from SmartphonesPLUSNov 21, 2024

Hi Christine, We sorry to hear this! We take payouts seriously, and have already taken action to help. Your order shows that everything went smoothly with your trade-in. We paid you out the full amount on October 17, 2024, just after 3pm central time. We sent over an email with a copy of the payment confirmation, but haven't heard back from you. We followed up again this morning. Please respond back so that we can confirm that you received the payment. We want to ensure that it has been received and we'll do everything we can to help you track it down! Thanks! The SmartphonesPLUS Team

Response from SmartphonesPLUSOct 9, 2024

Hi Shelley, Thank you for sharing your concerns. I’m sorry to hear that you had a negative experience with us. We strive for transparency and fairness in our evaluations. Upon receiving your phone, our team conducted a thorough inspection and found discrepancies between the device you sent and the information provided. The model of the phone, was documented and found to be different than what was quoted, and this was the basis for the revised offer. We offered to help you investigate by offering to contact your carrier to confirm the model of the phone, however you refused, and told us you wanted to move forward with the revised offer. We take all feedback seriously and are committed to ensuring our customers understand our process. If you have any additional questions regarding your order, please feel free to reach out to us at [email protected]. We’re here to help and would appreciate the chance to clarify any misunderstandings.

Response from SmartphonesPLUSOct 9, 2024

Thank you for your feedback, and I’m sorry to hear about your experience. We strive to provide fair and accurate quotes based on the condition of the devices we receive. In your case, upon inspection, we found pixel damage on your phone, which unfortunately classified it as broken condition. This type of damage significantly affects the resale value, leading to a lower offer than initially quoted. We understand how frustrating this can be which is why we strive to be as transparent as possible with our condition definitions. If you would like to discuss this further or have any additional questions, please reach out to us at [email protected]. We’re here to help and want to ensure you have a positive experience with us.

Response from SmartphonesPLUSOct 9, 2024

Thank you for your review, and I’m sorry to hear about your experience. I want to assure you that we take situations like this very seriously, and we strive to maintain the highest standards of accuracy and integrity throughout our process. Unfortunately, I’m unable to look up your specific order details without more information. If you could please reach out to us at [email protected] with your order number, we’ll review the case in detail to ensure everything is handled properly. Thank you!