SmartmakReviews of smartmakshop.com

Smartmak electrical controllers are not built or rated for the US. We have had three electricians come out and none of them will install this equipment. We have raised this issue to Smartmak and all they will do is refund us $300. This has been a disaster.

We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.

Similar experience to others. The sauna barrel is of reasonable quality and we got it together in less than five hours. The heater is a European model that will not work with US three wire 220/240 V wiring. James at Smartmak was originally responsive sending videos that would show how to do the wiring, but always for different compatible models, not the 400V model we got. Things went dark now for a couple weeks. Hopefully they will aceept a return and replace the heater, very frustrating.

Update 4/29: Company stole my photos and never sent replacement wood. Scammers. EDIT: 2.5.23 Update- I have finished putting sauna together, and it is pretty awesome. I am upgrading the review to 4 stars. I ran out of some wood details, and emailed Smartmakshop and they are sending me more at no charge. The sauna is awesome. Heats very well. Looks really good. I would give 5 stars, but the quality of the wood is not quite there. Also, to the guy having trouble with his heater- If you are reading this, open the panel of your heater (turn off breaker first) - There is a small reset button under there. Push is HARD. Until it makes an audible click. Also, find a new electrician. Ok, honest review- Wife and I started to worry after reading these reviews, so I wanted to add my two cents. This is a legit site. I give it three stars for the following reasons: - Shipping was a mystery until we started freaking out. Then, they sent us proof, which looked fake. Finally arrived, and mostly ok. The wood is hemlock, as promised. The quality is not perfect, but it will do. The sauna rocks came out of their box during shipping, and scratched the plexiglass and wood a bit. There was no drain board, which was in their instructions. The instructions lacked info on adding the roof (I watched a youtube video from another sauna mfg)- Other than that, some scuffs and slight damage/scratches from the shipping occurred. Overall, we are happy with the sauna, but if we could do it again, we might just pay more and go with Almost Heaven or another US based company. However, we now have a decent sauna that looks pretty good and once the electrician shows up, hopefully works good. One more thing- "Wireless" on their site means the heater that cannot connect to any wires... not the typical US meaning WIFI-

This company is a scam site. They are a company based in China and stole our own photos as well as those of literally all the sauna manufacturers you can think of. They are shameless about intellectual property rights and do not care about stealing people. They steal your photo, your website copy and uses the content to advertise a copy of the same product at half the price. Meaning that people shopping now come to see and complain they found the same product at half the price. Little do they know they are actually dealing with a scam company. If you're considering buying from them, please think twice. Avoid at all cost.

Today is the 100th day since I purchased a barrel sauna that was promised to arrive, door to door in “30 to 35 days”. After that time frame lapsed I was told that was the delivery time and that they needed 30 days to build it, of course this is not the case, it is a delay tactic. I have all of the screen shots, pictures and emails, which are many, of being lied to, including that my sauna would be coming from Hawaii. I was just told that their “shipping company” has reached out to me. I have not talked to a shipping company about this. I received a call from a lady that came up on my caller ID as SCAM. The woman spoke very broken English, and she said they had not received my product because the shipping container had not been unloaded from the ship yet. I looked back on the Bill of Lading, which I’m not sure is even real, and the ship that my purchase was supposedly on had left California to head back to China 14 days prior to my checking. The person I am communicating with via email is supposedly a James Mak. I’ve already told this person, who has been lying to me, that I want my money refunded and not their product. They are avoiding this like crazy. Notice on their website that you cannot leave a review? They have all 5 star except for two that at 4 star. But no where to leave one. I’m not sure I bought from an actual company or a Chinese scam site. I was very excited to receive the Sauna, now I just want my money back so I can buy from a real company. Either way, do not purchase from this site. My original purchase date was July 15, 2022. Order #SM511068712. It was for a Smartmak Traditional Panoramic Barrel Sauna x1. A Hemlock / Electric Heating. The biggest they make for that type of sauna. Purchase price was $7,927.03, which consisted of $7359.08 purchase price, $200.00 shipping cost, and a $367.95 tip. Naturally, you pay the tip to receive preferred service. That was a mistake to do as well. I put all my information in here so that when “James Mak” receives the email from this review site, and every other review site I will visit, he will know that I have been true to my word about the processes I will be taking to make myself whole financially, and follow through with making sure smartmakshop.com will be red flagged, at least in the United States.

UPDATE 11.3.22 - I had to lower it again to 1 Star as they have continued to lie and make excuses. They also admitted they do not allow honest reviews on their website. UPDATE 11.2.22 - Smartmak Outdoor Barrel Sauna With Glass Window, Red Cedar 4-6 People. Regular price $5,599.00 USD Finally received the product after 133 Days. I unpacked it from the crate last night and everything appears to be in order. There does appear to be some issues with the workmanship and quality of the material but I will not fully know until I put it together over the next week. Some of the wood is definitely not cedar (maybe pine or hemlock?). I have over 60 emails between myself and Smartmak, I would suggest emailing Summer Yao -smartmak1 @smartmak .cn , she was by far the most helpful, even though she fibbed multiple times about when I would receive my order, not sure if this is on purpose or they just don't know. I have 4 documented instances (going back to early September) where they told me I would receive the crate within 7-10 days and then they had to modify. I finally received it on October 31. They never once initiated contact with me to be open and transparent about delays, I always had to contact them and ask. It is difficult to clearly communicate due to to the language barrier. I don't mind this at all I was just looking for a clear timeline which they never gave. Their US shipper Qifan Logistics was great to work with. Grace was kind and transparent. Overall - it's a mixed bag, they did end up giving me a discount (they promised more and we will see if they follow through) due to delays but I would have rather had use of the sauna for the last 2+ months than a credit. Lastly, you cannot leave a review on their website, I have asked multiple times. I would be very skeptical of reviews that you see, particularly if they appear to be written with a translation app. They are not a scam but buyer beware. ------------------------------------------------------------ Do not order from Smartmakshop or any of it's affiliate websites. Still not sure if it is a scam or not but I have given them so many chances to give me an honest response to where my product is that I paid $5K for. They have lied several times about it being aboard ships and then when the ships lands and unloads at port they give me a new landing date. It has been over 110 days since my order. don't waste your time.

This website is fraudulent. They stole our product photos, copy, and even our reviews. Do not purchase from this website!