SmartmakReviews of smartmakshop.com

Company lies and falsely advertises Electrical certifications on Saunas. BEFORE buying, notice their Saunas don't have model numbers (this is important) but under details will FALSELY list all their products are certified example: (CE/ISO9001/SASO/ROHS/ETL etc) . The company appears to operate under multiple online storefronts (examples saunasnet.com & smartmakshop.com etc) however one name shows up in all online reviews, "James Mak" which appears to be fake). I requested via e-mail for ETL certification of the sauna I bought (which stated it was ETL certified). James Mak responded, said my sauna doesn't come with ETL certification, I need to pay $500 more. After days or back and forth emails, they eventually provided an ETL certification from SmartMak -*** BUT the certificate references specific SmartMak Model numbers***. I then asked the important question, what is the Model Number of sauna that I bought, they literally provided a Model number from a portal $100+ sauna (the one buy on amazon that folds up), not the $5,000 red cedar wet sauna. I asked them if that was a mistake, they ignored the question. I spent weeks trying to get resolution, I couldn't tell they were acting in good faith. I reported them to my credit card company and they offered a full refund saying they have other customers that want this sauna (even though it was still in China (4 weeks after I bought it)). It appears smartmakshop.com / saunasnet.com are not SmartMak (the real company), they are resellers who take multiple orders hold money for 2-4 months, then order from SmartMak, and then maybe deliver it to you if you wait long enough. I suggest to hold them accountable and prevent this business practice is to sue and file complaints. They wasted over a month of my time, had almost $5,000 of my money and performed no service. I am buying a like and kind sauna and suing them for the difference, I bought during Black Friday, could have bought similar saunas for the same price, now all the prices are higher. In addition, I am filing complaints with my home state, state of California and with federal agencies. Companies should not be falsely providing uncertified products in the US, this company should not be operating in the United States falsely selling ETL certified saunas across state lines.

Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 45 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM. Ironically, his last name was part of the website name. There is no way they are shipping 1500Lbs from the UK. They are not incorporated in the USA in any state. They have NO warehouses. Google smartmakshop reviews you will see a YouTube video some guy made saying it's a SCAM as well Their Scam is this: They will tell you shipping takes 60-75 days... Then it never comes--You have ONLY 60-90 days to dispute a charge on your credit card, that's the whole scam. Then you can't dispute it. They even have a fake shipping tracking, confirmation, and fake receiving confirmation. The whole dam thing is a GIANT SCAM. I CALLED MY CREDIT COMPANY TO DISPUTE THE CHARGE!! NOTE: make sure the company you buy from has an address in the USA and a phone number you can call in USA

The sauna received from Smartmak Shop was damaged with broken wood frame parts and gouges in the wood. James Mak offered to replace it and then defaulted on his commitment. Off to court to recover the cost of this investment. I would not purchase from this company ever.

We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.

Smartmak electrical controllers are not built or rated for the US. We have had three electricians come out and none of them will install this equipment. We have raised this issue to Smartmak and all they will do is refund us $300. This has been a disaster.

We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.

Similar experience to others. The sauna barrel is of reasonable quality and we got it together in less than five hours. The heater is a European model that will not work with US three wire 220/240 V wiring. James at Smartmak was originally responsive sending videos that would show how to do the wiring, but always for different compatible models, not the 400V model we got. Things went dark now for a couple weeks. Hopefully they will aceept a return and replace the heater, very frustrating.

Update 4/29: Company stole my photos and never sent replacement wood. Scammers. EDIT: 2.5.23 Update- I have finished putting sauna together, and it is pretty awesome. I am upgrading the review to 4 stars. I ran out of some wood details, and emailed Smartmakshop and they are sending me more at no charge. The sauna is awesome. Heats very well. Looks really good. I would give 5 stars, but the quality of the wood is not quite there. Also, to the guy having trouble with his heater- If you are reading this, open the panel of your heater (turn off breaker first) - There is a small reset button under there. Push is HARD. Until it makes an audible click. Also, find a new electrician. Ok, honest review- Wife and I started to worry after reading these reviews, so I wanted to add my two cents. This is a legit site. I give it three stars for the following reasons: - Shipping was a mystery until we started freaking out. Then, they sent us proof, which looked fake. Finally arrived, and mostly ok. The wood is hemlock, as promised. The quality is not perfect, but it will do. The sauna rocks came out of their box during shipping, and scratched the plexiglass and wood a bit. There was no drain board, which was in their instructions. The instructions lacked info on adding the roof (I watched a youtube video from another sauna mfg)- Other than that, some scuffs and slight damage/scratches from the shipping occurred. Overall, we are happy with the sauna, but if we could do it again, we might just pay more and go with Almost Heaven or another US based company. However, we now have a decent sauna that looks pretty good and once the electrician shows up, hopefully works good. One more thing- "Wireless" on their site means the heater that cannot connect to any wires... not the typical US meaning WIFI-