SmartmakReviews of smartmakshop.com

Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

I originally bought my portable sauna in 2022. Everything worked great and I was so pleased with having my own at-home sauna. Well I did something to damage the steam pot. I wont say what I did because when I reached out to the seller to inquire about warranty repair or replacement, they didn't ask what caused the damage. James Mak answered my inquiry with a few questions. He asked, When did I order, What was the order number, what was my shipping address? With these questions, Mr. Mack informed me that my replacement was in the mail and would arrive shortly. The replacement steam pot arrived very soon just as stated by the vendor. Smartmakshop.com exceeded my expectations with product support and customer service. The sauna has tremendously improved my quality of life and I recommend this company for its superior products but also for their customer service and product support. I am a highly satisfied customer and would choose this company first over other companies offering similar products. Thanks again SmartMakShop!

Smartmakshop is a sauna company with excellent service attitude, excellent product quality, and excellent after-sales service attitude. We hope to continue to maintain this，smartmakshop.com It would be better to make the website more beautiful

Company lies and falsely advertises Electrical certifications on Saunas. BEFORE buying, notice their Saunas don't have model numbers (this is important) but under details will FALSELY list all their products are certified example: (CE/ISO9001/SASO/ROHS/ETL etc) . The company appears to operate under multiple online storefronts (examples saunasnet.com & smartmakshop.com etc) however one name shows up in all online reviews, "James Mak" which appears to be fake). I requested via e-mail for ETL certification of the sauna I bought (which stated it was ETL certified). James Mak responded, said my sauna doesn't come with ETL certification, I need to pay $500 more. After days or back and forth emails, they eventually provided an ETL certification from SmartMak -*** BUT the certificate references specific SmartMak Model numbers***. I then asked the important question, what is the Model Number of sauna that I bought, they literally provided a Model number from a portal $100+ sauna (the one buy on amazon that folds up), not the $5,000 red cedar wet sauna. I asked them if that was a mistake, they ignored the question. I spent weeks trying to get resolution, I couldn't tell they were acting in good faith. I reported them to my credit card company and they offered a full refund saying they have other customers that want this sauna (even though it was still in China (4 weeks after I bought it)). It appears smartmakshop.com / saunasnet.com are not SmartMak (the real company), they are resellers who take multiple orders hold money for 2-4 months, then order from SmartMak, and then maybe deliver it to you if you wait long enough. I suggest to hold them accountable and prevent this business practice is to sue and file complaints. They wasted over a month of my time, had almost $5,000 of my money and performed no service. I am buying a like and kind sauna and suing them for the difference, I bought during Black Friday, could have bought similar saunas for the same price, now all the prices are higher. In addition, I am filing complaints with my home state, state of California and with federal agencies. Companies should not be falsely providing uncertified products in the US, this company should not be operating in the United States falsely selling ETL certified saunas across state lines.

I bought the cedar-sauna-wooden-outdoor-sauna-rooms and it is great. Putting it together is not a one person job but it was easy to assemble. James from the company was there to help me along the way. My heater malfunctioned after a few months and James from customer service was there to help trouble shoot. We we could not fix it I was sent a new stove and everything works great again. Customer service has been excellent and it’s so nice to buy from a company that stands behind their products. I would recommend this to a friend

James at Smartmak is such a pleasure to work with. He helped me get my clients sauna working. Great company , and really appreciate all they have done. You won’t regret buying anything from here. Their product is great. Thanks again James. Aloha!

Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 45 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM. Ironically, his last name was part of the website name. There is no way they are shipping 1500Lbs from the UK. They are not incorporated in the USA in any state. They have NO warehouses. Google smartmakshop reviews you will see a YouTube video some guy made saying it's a SCAM as well Their Scam is this: They will tell you shipping takes 60-75 days... Then it never comes--You have ONLY 60-90 days to dispute a charge on your credit card, that's the whole scam. Then you can't dispute it. They even have a fake shipping tracking, confirmation, and fake receiving confirmation. The whole dam thing is a GIANT SCAM. I CALLED MY CREDIT COMPANY TO DISPUTE THE CHARGE!! NOTE: make sure the company you buy from has an address in the USA and a phone number you can call in USA

I received it in good condition. I did used it twice and its good. The only problem is the smell of the plastic. Maybe overtime the smell would go away. It is easy to set up too.