Steven L.
Your customer service sucks!!!!!!
I ordere on the 22nd of March, I called today on the 26th of March and the order had not been sent. Apparently one of the items ordered was out of stock so they didn't send the entire order. I was not made aware of this. I was hung ho to star the diet but apparently it takes 8 to 10 days to get your order. This is the age of amazon, I can get things the same day or next day, but not with our company. I asked today for expedited shipping which they agreed to so now my order will be arriving 8 days after I ordered. This is totally unacceptable. I am done with smart for life before I ever begin. Your company is the worst at customer relations.
Response from Smart for LifeMar 27, 2018
Steven, when you contacted us yesterday we recognized there was a shipping delay in the order but they were available to ship that day. Not only did we reimburse you the full amount for the delayed product($29.99) but we paid additional shipping fees to expedite the order. We acknowledged that in the future we needed to do better with notifications of out of stock products and credited an additional $10 in store credit to your account. We apologize that your experience wasn't what you expected but we did everything in our protocol and MORE to rectify the situation for you. I hope you understand that $40 worth of refunds and the additional cost we incurred we believed to be more than adequate to rectify the situation. To say we are the worst at customer relations(when we have an almost 5 star rating from hundreds of customers) is a little unfair given the lengths we went to to rectify your situation.