SmarterTravelReviews of smartertravel.com

I made a hotel reservation for May 10th using this website. Yesterday I tried to check in and they said my reservation had been cancelled. However, I did not cancel the reservation. The hotel said they did have a reservation for May 11 (the wrong date).

Super user friendly app that helped me get an incredible rate for a very important engagement. Pricing here beat out other major booking engines, including the property’s own website! Easy navigation had my booking completed in just a few swift minutes. I’ve already spread the good word about this app to several friends & colleagues. Can’t recommend it enough! Awesome!!

“My friends and I went to see a show in NYC and booked through SmarterTravel. The rate we got was amazing and we had a great experience at the hotel. I reached out to customer service to confirm my reservation and they were fast to respond and incredibly pleasant! This was the 2nd time I used SmarterTravel and I’ll use them again.”

My daughter booked a hotel for all of us in NYC. The hotel was fabulous and the rate we received from Smater Travel couldn’t be beat! Will definitely use Smarter Travel for future trips!!

This was my first time using your site was an overall great experience. The site was easy to navigate my search and had high quality options for my stay. As a business/personal traveler who is a Member of various hotel groups; I found your pricing very competitive. I am curious to know, if in the future, will you be featuring an option to add Member IDs for these various hotel groups to have the ability to earn points/rewards? As a valued Member this becomes increasingly important to earn the perks the hotels offer. I work for a Sales Team that I would like to provide your site to who travel extensively throughout the year and your site will be of value to our Team.

Price and booking were seemless. Customer service is horrible. No phone number to talk to anyone. Only open regular business hours. Could only communicate through email. Would have been 5 Stars if you could actually talk to someone via phone 24/7 or at least till something like 10pm

Thanks for showing me the best deals compared to your competition. Nice hotel at good price.

We called the establishment that was supposed to be either the reservation and there was no reservation