Ramjet1997
Should not have to ask for an updated…
Should not have to ask for an updated invoice after a payment is made or a reservation change is made- should be automatic. Also, any promotional onboard credit given by Smartcruiser should be clearly designated as refundable or non refundable- we should not have to guess....
Response from SmartCruiser.comMay 1, 2019
Thank you for your feedback. We are happy to provide additional confirmation copies. Please don't hesitate to make that request when speaking to any of our agents assisting you at the time of service we are providing you. Our system does not automatically generate an email with each adjustment. However, we will take you critique and share it with our agents. We will do our best to incorporate asking if a guest would like an updated confirmation. The onboard credits we provide to our guests are an added value to be used during your vacation. Once we purchase those onboard credits for our guests to use, the cruise lines will not provide us with a refund. You should utilize those credits towards a purchase of your choice during your cruise. The cruise line will never refund the onboard credits we purchase, to a guest. Thank you for sharing what is important to you during your cruise purchase. We will learn from your experience. Please let us know what's important to you when we plan your next cruise vacation so we can ensure your satisfaction.