Alan
We planned a family cruise to Alaska…
We planned a family cruise to Alaska and wanted to pay a week early. They were not equipped to do that. Once we did give them final payment which included payment for our airline tickets, could not change our airline seats because the payment to the airlines took over a week. Not what I expected.
Response from SmartCruiser.comMay 8, 2019
Thank you for your feedback. We are sorry to learn you didn't have a smooth transaction. We would like to follow up with you directly to understand more of the specifics in your individual vacation. We do process payments earlier than when due if requested so we would like to understand what happened in your case. Because the air was booked through Royal Caribbean's air department, we have no control over that part of your transaction. Since we have live payment links and are available 7 days a week, we do want to learn why there was an issue for payment processing. We strive to provide excellent service and are disappointed to learn you didn't have that experience. We will contact you directly