SmartcarrentalsReviews of smartcarrentals.net

Avoid at all cost! We booked via stressfreecarrental website. The office is not on the airport, and the office was a front for 5 different companies. When returning the car it seemed from the outset they are paid a commission for any “damage” to the car. Luckily we took extensive photos, when challenged the small scratch was existing the agent became immediately hostile and confrontational. Avoid at all cost, and check the address for collection, if not on the airport it will be these dodgy lot

DO NOT USE THIS COMPANY!!!! This company used to be in Malta airport until they were asked to find new premises which basically sums them up !!! They are now a 15 minute walk from the airport across a very busy road and dirt track which is not mentioned on their site !! We arrived at their office and straight away demand a deposit of £2500 which we were told would be held on our Credit Card to find out within minutes it had actually been taken off our Credit Card straight away so had to be refunded back !! we sat in the office for about 35 minutes filling out the same form over and over again and we were then taken to the car which we had ordered which in fact was nowhere near the standard or the make and model of what we had paid for we straightaway declined this car and asked for what we had ordered and was told we would have to come back tomorrow which as you can imagine, was impossible to do as we needed the car to get us from the airport to our hotel on the opposite side of the island! He then miraculously found another car which again was nowhere near the standard of what we had paid for the car was full of dents and scratches. The wheel trim was hanging off and inside the roof lining was hanging down touching the head of our passengers!! at this point, we were too tired and extremely hot to argue any further and took the car. It was not ideal but served the purpose for our trip .We had left our self plenty of time to drop the car back to the rental company on the return back to the airport however when the company inspected the vehicle they advised us that we should’ve cleaned the outside of the car before returning it ! whilst we were there we had rain which had obviously had dust in it as every vehicle on the island was covered in the same film of dust. We explained that the car was not clean when we had picked it up and no one had told us that it should’ve been cleaned on its return. They were extremely argumentative and hostile towards us and told us to go away and find a car wash, we explained that obviously we needed to get our flight they were having none of this and told us that we were irresponsible for not leaving an hour for the handover back to them. They also tried telling us that one of the scratches was our responsibility which was actually already there when we picked the car up! We have since read many reviews about this company which mirror our problems and grievances the worrying fact is they have your Credit Card details and take this holding deposit so I am very closely watching my Credit Card to make sure nothing is taken from it. About this company at all cost !!!

This company is a real scam. We started with a car lowed quality as reserved. They are slow, delay deliberatly when you have to catch a plain, so you pay extra for all kinds off stuff. We should wait 10 min for for the system to start. If we dont want to wait ( or cant because of catching a plain) that it would cost us €90,- We had our tank almost completely filled off delivered (90%), but we had to pay €90,- because it was not completely full. This was more than €10,- p/l Ridiculus. Be aware. This is a real rip off.

Aluguei um carro através da EconomyBookings com a Movis Car Rental (mesma operação de Smart Car Rentals / Smart Mobility, escritório em Gudja, Aeroporto de Malta). A meio do aluguer, a matrícula traseira soltou-se sem qualquer dano ao suporte ou à traseira do carro (relatório policial confirma perda/furto, não dano por negligência). Só me trocaram o veículo, obrigatório para continuar a viagem, mediante pagamento imediato de €452 (€352 pela matrícula + €100 de taxa administrativa), sem fatura ou comprovativo do custo real. O valor oficial de reposição de matrícula em Malta é de cerca de €43. Reclamação formal apresentada junto da MCCAA, CEC Portugal e da Transport Malta. Peçam sempre fatura detalhada antes de pagar qualquer cobrança de "danos".

Son unos estafadores nos dieron un coche defectuoso que a las menos de 24 h se había roto el cambio de marchas y el embrague y nos hicieron pagar 1200€ quedándose también la fianza sin darlos ningúna explicación de que les había dicho el mecánico ya que ellos mismo escribieron un papel haciéndose pasar por el mecánico diciendo que habíamos tenido una mala conducción para poder cargarnos el pago. Además eso ocurrió el primer día y no nos proporcionaron otro coche para poder disfrutar de nuestras vacaciones dejándonos sin dinero y sin coche. No recomiendo para nada esta compañía debido a los inconvenientes y la mala educación.

If possible I would leave less than 1 star. Upon reaching they first helped other, later, customers while they were supposed to be handling our booking. Processing took an hour despite having no customers ahead of us.. the car for our other party they called 1 day later asking for the car to be returned because they the car registration was lapsing. After having paid an additional amount for out of hours redelivery, nobody was there despite numerous calls and mails. We had to leave the vehicle or we would have missed our flight due to their inability to honour their contract and actually show up. Then they claimed the car has to be cleaned despite no such requirement in the contract(asking 100 euro service for excessive dirt) and then fabricated a scratch(despite the car being full of dents/scratches upon delivery) and are pushing to hold the deposit fraudulently. No evidence from their side is provided and no responsibility is taken for what is clearly a company looking to scam people.

I would definitely not rent from this company. My wife and I went to Malta for a quick vacation and a Smart Rental Car was included in the vacation package. The price of the rental was very attractive. I looked over the car and noted a number of scratches which we documented. As others have noted, they state that they are located at the airport; however, this is not true as they are located approximately a 15 minute walk - with luggage and crossing a busy road to get to their office. The thing that really irritated me was regarding a parking ticket. I admitted to the "agent" that I had a ticket upon returning the car and the agreement states that there is an admin fee. I handed the ticket to the "agent" as he said they could take care of it as we had a limited amount of time to go some "office" to pay it nor did he state that it could have been paid online. However, the "agent" nor the agreement stated what that admin fee is...well, it is 200Euro on a 24Euro ticket....OUTRAGEOUS to say the least. Be careful of fees that they state as they are not documented. When I complained about the hidden fee amount and the lack of transparency by their "agent", their response was the agreement states there is an admin fee for unpaid tickets....which took them 3 weeks to pay after we gave them the ticket upon returning the car. Stay away...and rent from a reparable company like Hertz or AVIS.

I would not recommend this car rental company under any circumstances. We had only had the car for 10 minutes when we hit a curb and got a flat rear tire. Naturally, we called the rental company, but they did not seem to know how to handle the situation. After several phone calls back and forth, they came out to inspect the car and confirmed that the tire had been torn. They then drove away, only to call us later and tell us to drive to the nearest gas station and inflate the tire. I refused to do that. After some more time had passed, they suggested that we could have the car picked up by a tow truck for €200 and pay €800 for a new tire and wheel rim. We agreed to this, but first we had to transfer the €200 via an international bank transfer before they would even arrange the tow truck. To make a long story short, it took a total of three hours before one of the rental company’s employees finally came to pick us up. We were given a replacement car and could continue our journey, but we were already three hours behind schedule. At the same time, we were told that we could either collect the invoice for our insurance company two days later or when we returned the car the following week. We chose to do it the following week, but unsurprisingly, they did not have any invoice ready for us. They promised to send it by email within three hours that same day. Later that evening, I contacted them on WhatsApp because I still had not received the invoice. After several messages and phone calls over the next three days, I finally managed to obtain the invoice for the tire and wheel repair as well as the tow truck service. Their handling of our accident was completely unacceptable, and for that reason I would strongly recommend that others choose a different rental company.