SmartcarrentalsReviews of smartcarrentals.net

Hello, This experience was really bad for me. From the moment I arrived on Saturday, August 22, 2026, I had a problem with my bank card, which was a debit card, and it significantly changed the rental costs. We went from €30 to €250. I can admit fault here because I hadn’t carefully read the conditions related to the bank card. Then, I had booked a Toyota Prius, but they gave me a Peugeot 208 (these two vehicles are not in the same size category). The air conditioning didn’t work on the Peugeot 208, so the rental company replaced it. The rental company came back with a Citroen C3 (still not a Toyota Prius), which was in a questionable working condition (there was a noise coming from the engine compartment that seemed abnormal to me, and I reported it right away. The rental company assured me that everything was normal), but the air conditioning worked. My family and I left with the C3. The next day, Sunday, August 23, 2026, the vehicle displayed a warning message engine, oil pressure too low. I canceled my trip for the day and went back to the rental agency to report the issue. After a brief check by the mechanic, he told me that everything was normal and that there was no problem. We left not very reassured and continued our stay. On August 24 around 10:40 a.m., the vehicle refused to start and showed 'repair engine' on the dashboard. I immediately contacted the rental agency and explained. He asked if I could come to the office, and I told him again that the engine wouldn’t start. He sent the mechanic. Fifty minutes passed between my first call and the mechanic’s arrival. The mechanic brought me another Citroen C3 and managed to take the broken-down vehicle away. I went straight to the agency, and they told me that the fuel level wasn’t the same as when I got the car and asked me to pay the difference. I explained that the vehicle was broken down, so I couldn’t have refueled. The broken-down vehicle was given to me with 3/4 of a tank but noted as full (I wasn't paying close enough attention when receiving the vehicle). I agreed to return the replacement vehicle with a full tank to make up for it, but he told me that to close the file with the broken-down vehicle, I had to pay, and I was charged half (because when the first C3 broke down, it was half full). I paid. The replacement vehicle was in poor body condition, damaged inside (air vent flaps broken, plastics detached, all four wheels were different brands but the same size, one of the doors wouldn’t open from the outside, etc...) and I had no problems with it. When returning the vehicle on August 29, 2026, the rental company claimed the fuel level was not consistent with the delivery. I explained to him, and this time I took a photo, that the level was at that position when I picked up the vehicle.  I still have a strong feeling that I got ripped off throughout the whole service from this rental company, which I wouldn't recommend to anyone. Stick to traditional rental companies like Hertz, Sixt, Budget, or others, and it will cost you less. Believe me. This isn't my first rental, and it's the first time I've been scammed like this. I bet too much on the price, and it ended up costing me more. Just saying... Thierry

I rented a car from them and this car was falling apart, it’s the second time I’m renting from them and will be the last time, they have high deposits and they keep the deposit for 30 days after returning the car, which is insane, usually the deposit is cleared after 7 -10 days, the car was in an poor state side mirror cover missing , plastic around the car coming off, more over they are not serviced and maintained properly, both times I rented from them both cars worked not properly In fact the day I had to leave for the airport to catch my flight the car didn’t start and I had to take a taxi with all my family to reach the airport, once I called them and informed them that the car is not starting up and I had to leave the car behind, they told me that they are going to deduct €200 from the deposit for deploying the tow truck!!!! So it’s not my fault the car didn’t start and I have to pay €200, plus I hade to pay €33 taxi that morning to reach the airport. I will never ever rent from them again I don’t suggest these scammers to nobody, I prefer to pay a bit more and have a better service rather then trying to save a few pennies and losing money at the end, 30 day’s deposit it’s unheard off and the cars they have as mentioned they don’t work properly both times the cars had something wrong. Very unsafe !!!!!

La nostra macchina non esisteva nonostante la prenotazione quindi siamo arrivati a piedi e andati via nello stesso modo

Venho apresentar uma reclamação formal relativamente à experiência que tivemos com o serviço de aluguer de viaturas da Smart Mobility, junto ao Aeroporto Internacional de Malta. A nossa experiência começou desde logo de forma pouco profissional. O ponto de atendimento situa-se num espaço bastante improvisado e afastado, onde fomos recebidos pela equipa responsável pelo aluguer. Apesar de termos uma reserva previamente efetuada, fomos informados de que seria necessária uma caução de 1.600 €, condição que aceitamos, confiando que todas as restantes condições do contrato seriam respeitadas. A situação mais problemática ocorreu no momento da devolução da viatura. Após uma utilização perfeitamente normal do veículo, este apresentava alguma sujidade exterior provocada por dejetos de pombas e gaivotas, algo completamente alheio à nossa utilização e que, naturalmente, pode acontecer durante a permanência de um veículo estacionado no exterior. No momento da entrega, fomos informados de que teríamos de limpar o carro ou seria aplicada uma taxa de 100 €. Esta condição não nos tinha sido comunicada previamente e não estava claramente prevista nas condições que nos foram apresentadas aquando do aluguer. Perante a ameaça de cobrança, dirigimo-nos a um local para limpar a viatura, regressando posteriormente com o carro devidamente limpo e em condições normais. De seguida, foi verificado o nível de combustível. O depósito encontrava-se apenas cerca de dois níveis abaixo do máximo, uma situação que considerávamos perfeitamente normal e para a qual estávamos dispostos a pagar o combustível em falta. Contudo, fomos informados de que teríamos de pagar uma taxa adicional de 80 €, além do valor necessário para abastecer o combustível em falta. Esta cobrança causou-nos particular indignação porque, de acordo com as condições do contrato, estava indicado que seria cobrado 3 € por cada litro de combustível em falta. Não nos foi apresentada qualquer justificação clara para a aplicação adicional de uma taxa de 80 €, nem consideramos que esta cobrança estivesse devidamente prevista nas condições contratuais que nos foram fornecidas. Perante esta situação, chegámos inclusivamente a mencionar que iríamos contactar a polícia para esclarecer a legitimidade das cobranças. No entanto, encontrávamo-nos sob uma enorme pressão, uma vez que tínhamos um voo para apanhar, e a situação estava a atrasar-nos significativamente. Acabámos por optar por nós próprios abastecer a viatura, precisamente para evitar perder o voo e terminar aquela situação . Fomos, então, completar o depósito numa bomba de gasolina e pagamos apenas 11€, pelo que a diferença entre o valor efetivamente pago e o valor que nos estava a ser exigido tornou a situação ainda mais incompreensível. Consideramos que esta circunstância é particularmente grave: tínhamos deixado uma caução de 1.600 €, pelo que nos encontrávamos numa posição de clara desvantagem perante a empresa. Na prática, sentimo-nos pressionados a aceitar cobranças que contestávamos, com receio de que a empresa pudesse simplesmente retirar os valores da caução. No final, os próprios funcionários que nos atenderam afirmaram que a situação não seria da responsabilidade deles, mas sim de quem os empregava. Embora não possamos confirmar essa afirmação, consideramos que cabe à empresa garantir que os seus funcionários atuam de acordo com as condições contratuais e com práticas comerciais transparentes. A nossa perceção, perante todo o sucedido, foi de que existiu uma tentativa de obter valores adicionais através de cobranças que não nos tinham sido devidamente comunicadas ou que não correspondiam ao que estava previsto no contrato, aproveitando a posição de vulnerabilidade do cliente no momento da devolução e a existência de uma caução elevada.

Avoid at all cost! We booked via stressfreecarrental website. The office is not on the airport, and the office was a front for 5 different companies. When returning the car it seemed from the outset they are paid a commission for any “damage” to the car. Luckily we took extensive photos, when challenged the small scratch was existing the agent became immediately hostile and confrontational. Avoid at all cost, and check the address for collection, if not on the airport it will be these dodgy lot

DO NOT USE THIS COMPANY!!!! This company used to be in Malta airport until they were asked to find new premises which basically sums them up !!! They are now a 15 minute walk from the airport across a very busy road and dirt track which is not mentioned on their site !! We arrived at their office and straight away demand a deposit of £2500 which we were told would be held on our Credit Card to find out within minutes it had actually been taken off our Credit Card straight away so had to be refunded back !! we sat in the office for about 35 minutes filling out the same form over and over again and we were then taken to the car which we had ordered which in fact was nowhere near the standard or the make and model of what we had paid for we straightaway declined this car and asked for what we had ordered and was told we would have to come back tomorrow which as you can imagine, was impossible to do as we needed the car to get us from the airport to our hotel on the opposite side of the island! He then miraculously found another car which again was nowhere near the standard of what we had paid for the car was full of dents and scratches. The wheel trim was hanging off and inside the roof lining was hanging down touching the head of our passengers!! at this point, we were too tired and extremely hot to argue any further and took the car. It was not ideal but served the purpose for our trip .We had left our self plenty of time to drop the car back to the rental company on the return back to the airport however when the company inspected the vehicle they advised us that we should’ve cleaned the outside of the car before returning it ! whilst we were there we had rain which had obviously had dust in it as every vehicle on the island was covered in the same film of dust. We explained that the car was not clean when we had picked it up and no one had told us that it should’ve been cleaned on its return. They were extremely argumentative and hostile towards us and told us to go away and find a car wash, we explained that obviously we needed to get our flight they were having none of this and told us that we were irresponsible for not leaving an hour for the handover back to them. They also tried telling us that one of the scratches was our responsibility which was actually already there when we picked the car up! We have since read many reviews about this company which mirror our problems and grievances the worrying fact is they have your Credit Card details and take this holding deposit so I am very closely watching my Credit Card to make sure nothing is taken from it. About this company at all cost !!!

This company is a real scam. We started with a car lowed quality as reserved. They are slow, delay deliberatly when you have to catch a plain, so you pay extra for all kinds off stuff. We should wait 10 min for for the system to start. If we dont want to wait ( or cant because of catching a plain) that it would cost us €90,- We had our tank almost completely filled off delivered (90%), but we had to pay €90,- because it was not completely full. This was more than €10,- p/l Ridiculus. Be aware. This is a real rip off.

Aluguei um carro através da EconomyBookings com a Movis Car Rental (mesma operação de Smart Car Rentals / Smart Mobility, escritório em Gudja, Aeroporto de Malta). A meio do aluguer, a matrícula traseira soltou-se sem qualquer dano ao suporte ou à traseira do carro (relatório policial confirma perda/furto, não dano por negligência). Só me trocaram o veículo, obrigatório para continuar a viagem, mediante pagamento imediato de €452 (€352 pela matrícula + €100 de taxa administrativa), sem fatura ou comprovativo do custo real. O valor oficial de reposição de matrícula em Malta é de cerca de €43. Reclamação formal apresentada junto da MCCAA, CEC Portugal e da Transport Malta. Peçam sempre fatura detalhada antes de pagar qualquer cobrança de "danos".