SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

Well smart box has lost all my pods and don't seem to care I start working next week, or that I haven't slept in a bed for a month! they don't know where my stuff is? Horrible customer service always saying they will email someone about your problems!!! I'm unhappy and if they don't find my stuff ASAP there will be hell to pay!

The sales agent and delivery driver were nice and helpful, however, there was an incorrect additional charge and when I called to get it reversed, the customer service agent could not figure it out, and had to refer it to their credit dept by email, which was a promise to get a call back within 3 days. I was surprised I couldn't talk to someone immediately to resolve the issue, and now I have to follow up next week.

If I could give them a zero I would. Good customer service keeps customers coming back. Bad customer service keeps customers away. This company has the worst service of any company I have dealt with for years. When offering customer service, they are not genuine. Customer service staff does a good job of remaining polite and conciliatory, even when faced with you angry. They have no problem with delivering the containers but plan on a lot of excuses and delays getting them. The truck broke down, the driver called in sick, the forklift broke to start. Then when you need it picked up they use All City Moving in Hayward. They are the worst of the worst, they promise pickup, schedule you wait all day no respect of a call. Then when you call you to find out you are rescheduled weeks out. If you want quality service STAY AWAY. I AM GETTING HOW FINES TAKEN 2 DAYS OFF WORK. SMARTBOX AND ALL CITY MOVING DOES NOT CARE. EVEN THE UPPER MANAGEMENT BLOWS YOU OFF.

They have lost my entire storage box. They have told me they don’t work with my city anymore and I need to call someone else. When I called these people they have told me they don’t really deal with Smartbox and have none of my information. No one at the company has been able to help me as of yet.

Never showed up. Never called. Phone number has technical difficulties so we can’t contact. Local number no one answers. You leave a message for a return call and no one ever called. Box was supposed to be delivered Friday morning. Never showed up. Took us til Saturday to get ahold of someone. Told us they now can’t have a box to us till Monday. Family was supposed to move out of the house by Saturday. Wrecked the whole move. Don’t use this company!

They did not deliver our college daughter's box to here dorm. Since they delivered to some dorm on the same campus, they claimed they met service. They also had no information available on the delivery day to indicate this misdelivery. They asked a few questions about lot numbers and addresses on campus but never replied to BBB inquiries (they are a failure on BBB also). So, if you like a scavenger hunt to find your box, and still feel good about paying full boat, this may work for you

Between a rock and a hard place, choose the hard place. I had to use this company because PODS and the like could not fit their equipment through the gates to my driveway. I have no complaints with the local company and their guy who came, but the boxes themselves are made of poor plywood construction, and if the ground is not level, then it sits askew on the ground and the doors and locks do not match up on the boxes. Also, the construction made it easy for critters to move into and wreck some of my furniture that I stored on my property while renovating. My biggest complaint is that customer service "policy" is lacking. Shame on me for not noting the agreed pickup date--a family funeral put my mind elsewhere--but with any other company I've worked with, there is usually a call to remind you they would come pick up at a certain time so you're on the same page, which is not "what's done" here. Then they charge a $199 missed delivery/pickup fee to compensate "for gas" for the company to come pick up the boxes. A very convenient way of racking up the dough. They have no "policy" for negotiation, and perhaps I am just one of those bitter reviewers here, but I will never use them again, because I feel they are taking advantage where they can. The positive experiences included the interaction with the local company itself, and I found the customer service reps to be well trained to be pleasant. But when you get down to brass tacks, caveat emptor.

I've never bothered to write a review of a busines but I've had it with these guys. I used them to move out of my apratment and store items for a year. First, they sent a studio box for my 1 bedroom apartment. Of course my things didn't fit so then they had to call for another box. The movers were unprofessional and didn't wrap any of my furniture and sat and did nothing while they were waiting for the second box to come. They could have finished moving things down the elevator. Then they tried to charge me for the time we had to wait for the other storage box to come. It doesn't end there. Now, I have to pay almost double for storage for a year because of their mistake. I'm ready to move now and they quoted me 3K to move my things to Melbourne! I called A2Z Moving and they are doing it for $1,300. More than that, I'm just trying to confirm that I can schedule my move and some guy James is supposed to call me back but guess, what he never does and the guy I just spoke to hung on me. These guys are a nightmare. Stay away. Update, I did finally speak to James and now since they didn't call me back, I have to reschedule my move since they can't get my boxes out of storage in 2 days. They need 5 days. I need a birth certificate document for a citizenship appointment and now I'm completely hosed. What a mess.