SmartboxmovingandstorageReviews of smartboxmovingandstorage.com

Smartbox was exactly what we needed when we removed many items from our house for a contractor before he started his project for us.

I was moving long distance and Smartbox said they would move my things from my old place to my new place. That was true, but what they didn't tell me until after I signed a contract is that they don't actually have a location in my new city so they have to contract with local movers. This wouldn't have been a problem, except that by the time I realized this the local moving company was totally booked up and couldn't deliver the storage unit to my house for a full week after it arrived. So all of my belongings sat in a warehouse about 10 minutes from my new place for a week. If I wanted to get it myself, I would have had to pay a fee to the warehouse as well as rent a truck and move everything from the storage unit to the truck, and then empty it out again at my house and return it to the warehouse. Smartbox did absolutely nothing to help me get my things in a timely manner, despite my many suggestions. They made the most stressful situation of my life even worse. However, I got all my stuff in the end and nothing was broken so I guess that's all that really matters.

From my first contact with Smartbox I knew I was in good hands. Not only were the prices very competitive, each employee I encountered was personable and seemed genuinely happy to be speaking with me and wanted my experience to be a positive one. Most companies can only meet one or the other (price vs. service), but Smartbox has succeeded in both categories. As a consumer, i very much appreciated each individual encounter, be it the sales/customer service agents over the phone to the gents dropping off and picking up the boxes. Each person I dealt with made me stop and say, "wow, that person was really helpful", or "wow, that guy was really friendly for someone picking/dropping off boxes". Well done Smartbox, your company has the right culture, hiring practices, and employees!

From the time of the call until my items were delivered was very quick.

Both Ned and Jose were professional, courteous, and helpful. We would definitely recommend Smartbox to our friends and family.

I did find smart box to be less expensive thancompetitors, but also the storage boxes were in pretty sorry shape. They has very limited tie downs inside and several of the boxes has broken wood around the hinges or warped doors that the were extremely hard to close and secure. I was concerned about rain getting inside as well. Our goods did make it to Florida without damage however.

I called a number of different moving box companies and SmartBox had the best price/availability. My service reps were fantastic and kept in touch the whole time. My delivery man in Kennesaw, GA was Santa Claus and he and the owner of that branch were amazing. Delivered on time and navigated a very tricky unloading area. My only recommendation to someone using their service is to make sure and get enough boxes. I was recommended 2 boxes for my 2 bedroom apartment but 3 would have been MUCH better. We had to leave behind bookshelves and chairs not having enough space. Also, make sure not to load a Queen-size mattress horizontally, as it will not fit!! We discovered this after loading the entire box and were going to place the mattress on top of the load but could barely get it in horizontally with squishing and the box spring was not an option. Had to leave the box spring behind! One of the doors broke it's clasps and was only being held on by the padlock by the time it got across the country. This might have been less of a problem, if we had the right amount of boxes and didn't have to fill them so tightly. Nothing was lost, however! I really like this company and recommend they suggest a larger quantity of boxes needed and that they improve on the crate locking clasps. Would use again for sure!

Smartbox answered the phone promptly, quoted prices clearly and scheduled my pickup and delivery the very same week! The delivery was on time, super friendly service and I couldn't ask for a better experience. Definitely the best in this area of service!