Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My cats love Smalls. Customer service and compassion
My cats love Smalls. Their food seems like it is keeping them healthy. In my case Smalls has gone above and beyond in customer service. I lost my cat last summer, when I let them know, to cut my order down, they were very helpful. They later sent me a little care package in Tenzin’s memory. That kind of care goes above and beyond.
Response from SmallsMar 10, 2025
We're so happy your cats are thriving on Smalls! And we're truly touched by your kind words about our team. We remember Tenzin, and we wanted to offer a small gesture of comfort during a difficult time. Thank you for sharing your experience. We appreciate you.
CU
customer
My cats love the great quality food.
My cats love the great quality food.
Response from SmallsMar 10, 2025
That's great to hear! We're thrilled your cats are enjoying the high quality of Smalls.
ML
Merry L.
Cowlyn approves
This is the only wet food we have found that she will always eat. She's excited for her meals
Response from SmallsMar 10, 2025
That's wonderful! It's always a win when you find a food your cat truly enjoys. We're so happy to hear she gets excited for her Smalls meals.
GE
Gerardo
Dying cat enjoys last meals
My experience with Smalls was great even though my 15-year-old cat, Mimi, was dying of cancer. With Smalls, she got to eat food she enjoyed in her last few weeks. I had been making anti-cancer cat food for her, but she eventually started to eat it less and begin to lose weight again. I ordered all of Smalls' flavors and she liked them all. She seemed to particularly enjoy the one called Smooth Pig, which surprised me since I had never fed her pork before. She liked the food even more when I would warm it up slightly in a steamer. Their food has very similar ingredients to the anti-disease diets found in many holistic veterinary care books on pet nutrition. It even has the percentage of moisture on each label, moisture in food being particularly important for cats since cats tend to not drink enough water and eventually develop kidney issues, like Mimi did.
The service was great, the food was still frozen when it arrived at my address. When Mimi finally passed away, Smalls was kind enough to send me a box of tiny plants, which I placed in front of Mimi's altar. I'll be sure to come back to Smalls when I'm ready for another cat. Learning to make homemade food for an ailing cat taught me a lot about proper pet nutrition, and that led me to Smalls. Thank you, Smalls, for your healthy products and kind customer care!
Response from SmallsMar 9, 2025
This is a truly beautiful and touching tribute to Mimi, and we're deeply moved by your story. We're so grateful that Smalls could provide her with enjoyable meals during her final weeks, especially when her appetite was waning. It's clear you provided Mimi with exceptional care, and we're honored that Smalls could be a part of that.
We're also touched that the plants we sent were able to be a part of Mimi's memorial. We believe in providing compassionate support during difficult times, and we're glad that gesture brought you some comfort.
Thank you for sharing your experience with us. We're here for you whenever you're ready to welcome another feline companion into your life. Mimi's memory will live on in our hearts.
LK
Lindsay K.
The quality for Small's fresh food is…
The quality of Small's fresh food is amazing. Additionally their customer service is beyond helpful!
Response from SmallsMar 9, 2025
We're thrilled you're enjoying the quality of our fresh food and that our team has been helpful. We truly appreciate your kind words!
KR
Kristin R.
Hyperthyroid Help & Great Company
I had an picky, old cat who was not eating. She even had hyperthyroidism & was just done with her prescription kibble. After taking the intake survey with Smalls, we tried a few of their suggestions. I am 100% convinced that this food was transformative! She gained weight and energy for over a year on this food! And while she did eventually need to be put down due to an inoperable tumor, Smalls was so kind to us--even sending us condolences when we told them why we stopped being devoted customers. I honestly was starting to think all companies were kind of evil, but Smalls really does care :)
Response from SmallsMar 9, 2025
This is such a touching story, and we're so grateful you shared it with us. We're truly honored that Smalls was able to make such a positive difference in your cat's life, especially during her senior years.
It's heartbreaking to hear about her passing, but we're comforted knowing she enjoyed increased energy and gained weight while eating Smalls.
We strive to be more than just a company; we want to be a community that genuinely cares about cats and their humans. Your feedback reaffirms that we're on the right track, and we appreciate you trusting us with your beloved companion's care.
AG
Alessandra G.
Miracle Worker
I recently adopted a Silver Persian named Twiggy. She was rescued after being neglected in her original home and was completely matted, malnourished, and suffered severe digestive issues. After about a month in foster care, they let me take her home. At a year old, she is only the size of a four month old because of the severity of the malnourishment and diarrhea. I brought her home Thursday evening and by Saturday morning her digestive issues had completely resolved themselves. No more diarrhea, throwing up, or blood in her stool. It is only day five and she is thriving, and I can guarantee it is because of the improvement to her food and subsequently the way she feels. She was already a very sweet cat, but she has continued to grow braver and brighter every day, while freaking out every time I lay down her wet food out of excitement.
Response from SmallsMar 9, 2025
This is such a heartwarming story! Thank you so much for sharing Twiggy's incredible transformation. It's truly amazing how quickly she's responded to a loving home and proper nutrition.
We're absolutely thrilled that Smalls has played such a significant role in her recovery. To see her thriving, with her digestive issues resolved so quickly, is truly wonderful. Please keep us updated on her progress.
AL
Amanda L.
Everything has been great all around.
Everything has been great all around.. a few issues with packaging but they fix it with no hesitation ❤️❣️
Response from SmallsMar 3, 2025
That's fantastic! We're so glad to hear you're having a positive experience with Smalls, and we appreciate you letting us know about the packaging issues. We're always working to improve, and it's helpful to know when things aren't quite right.
We're committed to providing excellent service and making things right for our customers, so we're glad we could resolve those issues quickly.
If you have any other questions or feedback, please don't hesitate to reach out. We're always here to help!