SmallsReviews of smalls.com

Response from SmallsApr 6, 2025

Awesome! We're so glad you trust Smalls. That's what we strive for. Thanks for your support!

Response from SmallsMar 30, 2025

That's great to hear! Even a reduction in vomiting can make a big difference in your cat's comfort and well-being (and yours!). We're glad Smalls is helping. It's also good that you're considering our freeze-dried recipes. It can be a good option for some cats, and it's nice to have variety. We hope your cat continues to thrive and thank you for sharing!

Response from SmallsApr 20, 2025

We sincerely apologize that your cats didn't enjoy the food and that you had a negative experience with our ordering and cancellation process. We know that cats can be very particular about their food, and we're sorry that Smalls wasn't a hit with your feline companions. We regret that we were unable to cancel your order before it entered the processing stage. We have specific processing times to ensure the food's freshness, and unfortunately, we're sometimes unable to stop an order once it reaches that point. To clarify, Smalls is a subscription-based service, and your second order is set to ship about two weeks after you purchase your first box. This is noted on our website, at checkout, and in follow-up emails. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use We aim to be fair to our customers, but we also have limitations due to the perishable nature of our product. We value your feedback and appreciate you bringing these issues to our attention. If you'd like to discuss your experience further, please don't hesitate to contact us directly.

Response from SmallsMar 31, 2025

That's wonderful to hear! It's amazing how quickly a change to a high-quality diet can sometimes make a difference. We're thrilled that Smalls has resolved your house panther(s)' intestinal issues. That's exactly the kind of positive impact we strive for. We appreciate your suggestion about a line specifically for cats with Chronic Kidney Disease. You're right, that's a common concern for many cat owners. While our food is high in moisture and uses quality protein, which can be beneficial, kidney disease requires very specific dietary management, particularly regarding phosphorus and protein levels. We'll pass your feedback along to our team. It's valuable input, and we're always looking for ways to expand our offerings to meet the needs of cats with various health conditions. In the meantime, we're so glad Smalls is working well for your feline companions!

Response from SmallsMar 24, 2025

We're so sorry to hear about your husband's passing and the difficult time SunniBelle is going through. We understand how stressful grief can be for both humans and their feline companions. We're truly glad to hear that you were impressed with our support and customer service during the cancellation process. We strive to be understanding and helpful, especially during challenging times. Thank you for sharing your positive experience with our support and service, even though SunniBelle wasn't ready for Smalls. We send our warmest thoughts to you and SunniBelle as you navigate this difficult time.

Response from SmallsMar 24, 2025

That's absolutely wonderful to hear! We're so happy your cat loves Smalls so much. It's always a joy to hear about spoiled kitties who know exactly what they want. And it's even better when they're asking for something healthy and nutritious.

Response from SmallsMar 19, 2025

This is such a touching and beautiful tribute to Mr. Furgusun, and we're deeply moved by your words. We are so glad that he loved our food, especially during his final days, and that you felt confident providing him with healthy meals. We remember Mr. Furgusun well, and we wanted to offer a small gesture of comfort during a very difficult time. We're so happy that the photo frame brought you some solace and that it captured the love you shared with him. We understand that pets are family, and we feel honored to have been a part of Mr. Furgusun's life. Thank you for sharing your heartfelt story with us. We're sending you our warmest thoughts and remembering Mr. Furgusun with you.

Response from SmallsMar 19, 2025

This is absolutely fantastic to hear! We're so thrilled that Smalls has made such a positive impact on your cats' health. Improved kidney labs, reduced dander, and enthusiastic mealtime enjoyment are all wonderful signs that they're thriving. We're also glad the high moisture content and nutritional value of Smalls are making a difference. Two years of happy, healthy cats is a testament to your dedication to their well-being, and we're so honored that Smalls is a part of their journey. Thank you for sharing your wonderful experience! We truly appreciate you and your feline companions.