SmallsReviews of smalls.com

My cats really won’t eat the food. It’s been 3 months and there are still untouched packets in the freezer. This is really frustrating.

I’ve seen ads for Smalls for a while so I decided to finally give it a try for my two 6-month old cats. When I got on the website I was prompted to sign up & do a discounted trial box- so I signed up & placed an order. After paying $40+ for 10 packs of canned food, I was sent an email saying I would be charged $170 each week for my “subscription” (which I didn’t even know I signed up for, I thought I just ordered a tester box). My cats liked the food fine, but $680 a month to feed 2 cats is absurd and the way Smalls hid their pricing until after they had already essentially tricked me into a subscription was disheartening. Also- after I was made aware I subscribed for $170 a week, I went to cancel my subscription and was told they won’t send out my trial box if I canceled! So I had to wait on my trial box to be delivered before I could cancel so that I didn’t lose that money as well. Overall, fine food but shady pricing and customer service.

They have seedoils in their food after claiming to be healthy also their website is awful... Im looking for another food service.. SOmeone needs to start a company similiar without the seed oils and great customer service and easy website

My cat did not like the freeze dried cat food as much as I thought he would. He ended up going back to his dry cat food. The freeze dried cat food was too flaky and dry. I did try to add water to make it more moist.

My cats would not eat any of the food . I did not find it convenient to defrost the food . I can hardly defrost my own food.

I tried to change the amount of one item two times I thought I did it right but it was not changed now I have a large supply of cat food my cat will not eat.

I initially wanted to try a "fresher" cat food that may help minimize hair balls etc. which hopefully all 3 of my cats would like. I ordered the sampler pack based on the quiz and completely missed the fine print (vaguely) stating that the 10 samples I was trying would turn into a 43 item order and auto charge/ship with no time to cancel once the notification came through. I have not found one kind that my cats like.. the only one they seemed interested in was the "smooth fish" but none of them had more than a few bites. One of my cats got very sick for about 4 hours vomiting after trying the smooth fish. Now I have a freezer of 45 food packs that I cannot feed my cats.

After almost two years of my cats enjoying this cat food and of me enjoying the quality of the food and the convenience of having it delivered, I’m done. For the past several months, the orders have been delivered late and in questionable condition. The boxes have been damaged and the food has partially thawed. The first couple of times, I thought it was a temporary glitch so I didn’t contact the company. However, the last few times (including the current order which has not been delivered yet), I have communicated with the company and was assured that this problem was being investigated. Late deliveries are a problem because of what it takes to transition your cats to different food. One of my cats has intestinal issues if the transition is too fast. I just cancelled my subscription, and it’s a shame.