SmallsReviews of smalls.com

My cats got sick, I canceled th order and it was sent and I was charged anyway.

While the food is good, their business practice is not. Be very careful when setting up a subscription. They grossly overestimate your needs and the ability and timing to change the charge and delivery is not obvious to the point of deception.

We fell for the ads and bought a sample pack for our cat. Within 3 days of feeding, our cat started experiencing respiratory issues. Poop looked unusual as well.

My experience with service was the worst. They didn't make an attempt to help me at all. As for the cat food it's a waist of money. It's ridiculously expensive and looks like dog poo. I would never recommend this cat food to anyone.

I have ordered 4-5 times with smalls. My cats decided to no longer want smalls catfood. Last week we tried to use their refund policy to refund our order. They told me I would receive $105. I received $28. Do not trust this company. They do not stick to their word.

I wasn’t going to write a review, but now, I am thinking it is important to, as I feel many people will not realize they are signed up for subscription, especially when they do the trial. Let me be clear, it is against the law to sign a person up for a subscription without their explicit consent. The content of the subscription needs to be clearly outlined. It did not. And, they kept the credit card data on file without consent. Uh oh Smalls. Luckily, I read people’s reviews and checked, and sure enough they have signed me up for a subscription. I am obviously not going to do business with a company that does not function with integrity, and quite frankly, not align with the law. Now, I am thinking of my mother who is older. Would she catch this? My mom is pretty savvy for 90 years old, but still, she may not catch this kind of deceit that unbeknownst that Smalls had signed her up for a subscription and kept her credit card on fall, all without her valid consent. So not only am I extremely disappointed with Smalls Business practices (which are not only unethical, they are illegal), but I feel for those who are getting duped by this unsavory practice of signing a person up for a subscription, which means you have kept their credit card on file without their consent. Watch out Smalls. A lawsuit will be coming your way. Maybe not from me, but definitely those who start to catch on.

The food is great the cats liked it mostly. It’s your bullshit “subscription” that I stopped feeding my cat your food. I will order food when I am ready to order food for my cats. Not when you decide to send me whatever the hell you want on a monthly basis that’s a bunch of bullshit. You’re not gonna stuff your product down my throat.

My cat would not eat the food. You sent me additional food after I informed you that I didn't want it.