Natasha S.
Lost my cat Karma
I wanted try some healthy food for my cat that was older. It was left outside due to me being out of town & Smalls returned it for me. During this process my cat passed away and I let them know that. They went above & beyond my expectations by giving me I beautiful gift! They printed a photo I sent of my cat Karma & sent an awesome picture frame with his picture. I will treasure it forever 🫶🏻 thank you so much & if I do another pet they will have my business. Thank you for your kindness & generosity🦋
Response from SmallsSep 24, 2025
Thank you so much for sharing your story with us. I am so deeply sorry for the loss of your beloved cat, Karma. It means the world to us that we were able to provide some comfort during such a difficult time. The photo and frame were a small way for us to honor Karma's memory, and we are so touched to know that you will treasure it forever. We understand that losing a pet is an incredibly painful experience, and your kindness and gratitude truly mean so much to our team. We would be honored to have your business again in the future if you decide to welcome another pet into your life.