SmallsReviews of smalls.com

Response from SmallsSep 16, 2025

That's such wonderful news! It's so stressful when a senior cat starts to lose weight and throw up, so we are absolutely thrilled to hear that Smalls has made such a positive difference. Knowing that she loves her food so much that she cries for it and that she's finally starting to put weight back on is the best feedback we could ever receive. Thank you for sharing her success story with us!

Response from SmallsSep 16, 2025

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our company and service, even though our food wasn't the right fit for your cats. You've perfectly captured the dynamic of pet ownership—we all know who the real boss is! We appreciate you recommending us to other cat parents who are owned by their felines. We wish you and your cats all the best!

Response from SmallsSep 16, 2025

Thank you so much for your honest feedback. I'm glad to hear that you had a positive experience with our team and delivery. I completely understand your concerns about cost, especially with two kittens, two dogs, and the goal of providing variety. Fresh, human-grade food is indeed a significant investment. You're also right that starting animals on fresh food early can make a big difference. It's wonderful that your previous cat lived to be 21 with only one UTI. That's a testament to the care you've provided over the years. You've hit on a very real point—just as with people, a healthier lifestyle for our pets often comes at a higher price. We are here for you whenever you decide to order again. It's a great idea to provide your kittens with a variety of foods, and using our food intermittently is a perfect way to do that. We're happy to be a part of their diet, whether it's full-time or just for a special treat. Please feel free to reach out anytime you need us.

Response from SmallsSep 16, 2025

That's wonderful to hear! We are so happy that your cat loves our food and that the transition was smooth. Thanks so much for sharing your positive experience!

Response from SmallsSep 16, 2025

That's wonderful to hear! It's a huge win when two cats can finally agree on a food, and we're thrilled that they love every single flavor. You're right—when you look at the quality of the ingredients and how fresh the food is, the cost difference often isn't as much as it seems. Knowing that you're giving your fur babies something so fresh and healthy makes all the difference. We're so happy to have found a food that works for both of your cats!

Response from SmallsSep 16, 2025

Thank you so much for sharing your experience. We're so glad to hear that even though our food wasn't the right fit for your picky cat, you had a positive experience with our team. It's truly wonderful that you were able to donate the food to your local animal shelter. We can only imagine how much those cats enjoyed a special, premium treat! Your kindness will certainly brighten their day as they wait for their forever homes. We appreciate your kind words and are so happy that the food went to a great cause.

Response from SmallsSep 16, 2025

Thank you so much for sharing that! We're thrilled to hear that you were impressed. We know it can be a little different from traditional phone support, so it means a lot to us that you found it to be so effective and speedy. Your feedback that our team is "the heart of the product" is a huge compliment. We truly believe that taking care of our customers is just as important as making great food, and it's wonderful to know that our efforts are making a difference. Thanks again for your kind words!

Response from SmallsSep 16, 2025

This is the best news! Thank you so much for sharing your story about Tonto. It's incredibly heartwarming to hear that in just two days on Smalls, he is showing so much improvement and joy. It can be so challenging to manage multiple health issues in a senior cat, and it's wonderful to know that our food has made such a positive difference in his energy, appetite, and overall well-being. Tonto's happiness is exactly why we do what we do. We're thrilled to have him as a customer, and we're so glad to hear that you've already picked out his next box. Thank you again for trusting Smalls with Tonto's care. We wish him many more happy, energetic days ahead!