Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Cats would not eat it. We have four cats and none would eat the food.
Response from SmallsOct 8, 2025
We’re sorry to hear that your cats didn’t take to the food. Every cat has their own preferences, and sometimes it takes a little trial and error to find the flavors or textures they enjoy.
Our Sampler Boxes are designed to help with that, and we also offer our 100% Money Back Guarantee—so if you’d like, you can reach out to our Cat Concierge team at [email protected] or text 503-487-4303 to see how we can make this right.
AH
Alan H.
Overpriced!
The small 5oz packets thaw quickly. Im sure the food is high grade. My cats like fish but they dislike Smalls fish. They like the chicken and turkey the best.
Overall this food is overpriced. The shipping cost is ridiculous expensive. And the subscription only model is a complete racket. There are better priced options of equal or better quality. I won't be purchasing again.
Response from SmallsJan 23, 2026
Thank you for sharing your experience. We’re glad to hear your cats enjoy the chicken and turkey recipes, though we understand the fish options weren’t a hit.
We know pricing and shipping are important considerations, and we work hard to balance high-quality, fresh ingredients with reliable home delivery. We also offer flexible subscription options, including the ability to skip or adjust orders, to help make it more convenient.
We appreciate your feedback and will keep it in mind as we continue to improve our service and offerings.
LO
Lowri
There was a huge price jump from the…
There was a huge price jump from the trial to subscription, which I wasn’t expecting .
My cats unfortunately did not eat the product and I was unable to get a return .
$171 wasted !
Response from SmallsJan 23, 2026
Thank you for sharing your experience. We’re sorry to hear the subscription didn’t work out for you. We completely understand concerns about cost — our Sampler boxes are discounted for first-time orders, and we aim to provide transparency about subscription pricing at checkout.
We also know some cats can be very particular, which can make transitioning to new food tricky. While we aren’t able to accept returns due to the perishable nature of our meals, we appreciate your feedback and will continue exploring ways to make trying Smalls as smooth and risk-free as possible. Thank you again for giving us a try.
MI
Michael
This is a great concept…
This is a great concept it's just that my cat won't eat it.
Response from SmallsJan 23, 2026
Thank you for giving Smalls a try! We completely understand — some cats are picky eaters, and transitioning to new food can take time. Because cats are so scent-driven, warming the food slightly, mixing in a topper, or adding a familiar treat can sometimes make a big difference.
We hope your kitty gives it another shot, and we’re always here if you’d like tips for the picky-eater phase. Thank you for your honest feedback.
DC
Deborah C.
Dry hard and dry
Dry hard and dry. Dog only liked for about a week. Then refused to eat it. Will try again later. Still no success.
Response from SmallsJan 22, 2026
Thank you for your feedback. It sounds like there may have been a mix-up—our recipes are made specifically for cats, which could explain why your pet didn’t continue eating it.
Our fresh recipes are naturally firmer, which some cats prefer when slightly warmed or mixed with a bit of warm water or broth. Every pet has their own taste preferences, so we understand if it didn’t work out this time.
We appreciate you giving Smalls a try and taking the time to share your experience.
AC
Angelica C.
Customer service no help…
I ordered a trial and accidentally put the wrong address. Right away I tried to cancel so I can reorder but there’s no way of canceling even though the order hasn’t even been processed yet. I emailed I texted right away to resolve the issue they messaged back that nothing can be done to cancel or redo the order 👎👎👎 cancelled the subscription right away.
Edited 7/25/25
They responded through text and changed the address. Not too sure why I got one response “no we can’t change or redo” and one response “yes” but at least it has been done. Now I’m waiting to for the product to arrive and I will update on my experience. 👍
Response from SmallsJan 21, 2026
Thank you for sharing your experience. We completely understand how frustrating it can be when an order goes to the wrong address, and it feels like there’s no way to fix it. I’m glad to hear that our team was ultimately able to update the address for you, even if the communication along the way was confusing.
Thank you also for giving us a chance to make things right and for updating your experience. Please don’t hesitate to reach out if you need any further assistance.
RE
Robin E.
I could not reschedule shipment two…
I could not reschedule shipment two weeks before we left for the summer. Could not cancel. Had to waste that money on food I couldn’t use.
Response from SmallsJan 21, 2026
We’re sorry for any inconvenience. Our system allows rescheduling or postponing orders up until 8 PM EST on the Thursday before a scheduled shipment. We completely understand how frustrating it can be to miss that window, especially when plans change.
For future orders, you can always adjust your delivery date or cancel your subscription through your Account Portal, and our team is happy to assist if any questions come up. We appreciate your feedback and will keep looking for ways to make managing orders easier.
AV
Alyssa V.
SUCH a great cat food, but…
(I hate for my first review to this company be only 3 stars, but…)
My cats absolutely love this stuff. It feels very good knowing that I’m feeding my cats quality food. They have even lost weight, as the vet asked me in awe what I’ve been doing different and praised me about it. I’m very grateful that I have ever come across Smalls, which I have been a loyal customer to for a little over 2 years now I think.
Now the reason why I give only 3 stars. Has anyone else experienced poor order filling? I have had to contact Smalls four times now because of either an order not being completely delivered, or that a full order being delivered to me much sooner than needed (which happened once, thankfully at no charge, and the concierge just had the next month’s order be skipped. So I was just left with extra food for the current month lol). But the other three times that my order was only half (even more like a 1/3) delivered, is getting a bit bothersome… Smalls has been very gracious with these mistakes and have given me very good deals to make up for them, and have always ended up giving me what I actually ordered a little later on, but as these mistakes keep continuing, it is of course becoming very inconvenient for me and my cats. They need their food at the time they need it.:(
So I don’t know what problems are going on in the order filling department, but please Smalls, do something so these problems are eliminated.
Thank you Smalls!!!
Response from SmallsJun 23, 2025
Thank you for your loyalty and amazing feedback on our food and service! We're thrilled your cats love Smalls and have thrived.
We sincerely apologize for the recurring order-filling issues and inconveniences you've faced. This is unacceptable, and we're escalating your feedback directly to our operations team to eliminate these problems.
We're committed to ensuring every order is perfectly accurate. Thank you for your patience and honesty.
