SmallsReviews of smalls.com

Something with the order went terribly wrong and I received 3 orders in 1 month. I just wanted to give smalls a try. Now my cats don’t like the products and I still have way too much in my freezer. Canceling the subscription was easy but now I have the issue of what to do with all the meals the cats refuse to eat. I guess all the farel cats in the neighborhood will get lucky.

My cats refused to eat any of it and I screwed up and didn’t read fine print and got $150 box of useless. My fat cat wouldn’t even touch the treats and he eats just about anything 😢

Become a member offering air service. Summertime ground shipment doesnt cut it.

We have three cats. Two were half starved strays we adopted and will practically eat anything. All three refuse to eat the Smooth Bird, Smooth Other Bird or Smooth Fish. They sniff and back away like I’m offering them poison. It goes uneaten even when mixed with canned food, with broth or treats on it. We’ve tried it on some strays we feed outside and it’s the same. These were fully frozen when we received so not bad. So far, the only one they will eat is the Ground Cow, which is of course, more costly. My one cat with chronic diarrhea is somewhat better on the beef but not entirely. Delivery is awful. We’re in Arizona and the shipping company used is the worst. We try to track the shipment so we’re home when delivered but their tracking is not accurate. We’re keeping it for now to see if we can get our one cat well but something is wrong with at least three of the flavors if even starving cats back away from it.

My cats didn't like the food at all. I also didn't particularly like the lengthy questionnaire that is supposed to "help" the customer. There aren't that many choices and I'm good to figure out what works. But I went along and I tried the trial pack but forgot it was a "trial" and then, based on the answers to my questions, I was auto shipped a $200 order that was somehow set up as a weekly shipment! So annoying. I kept the first autoship because it's frozen food and it would have been more time to return it. I donated the majority of it to a shelter. But there was no warning email that it was coming which would have allowed me the opportunity to cancel. Because of all of this, I would never recommend Smalls food. Process is not streamlined for the customer, it is oriented to be most beneficial to the company. I understand why subscriptions are a trend with small businesses but these long questionnaires giving the illusion that the company can somehow make a better choice for you are a tiresome, data gathering ploy. I wish more companies understood that ultimately it turns off more people than it attracts. Smalls, if you are listening, take all of this to heart and make some changes. If it was only the fact that my cats didn't like the food, I wouldn't be wasting even more time on this review.

I need to change the credit card on this purchase, and the email, but the program would not let me do it.

Good idea but three cats we tried this on only managed to take one bite between themn.

My cat did not like the product