SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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SAL L.
I want to thank the smalls team for the lovely plant you sent me on behalf of mini me. Your company goes over and above to make you feel special. Thank you again from the Lozano family.
Response from SmallsOct 30, 2025
That is such a thoughtful message! Thank you so much for letting us know. We are honored that we could send a small gesture on behalf of your kitty, and we are truly touched to hear this. Thank you again from the entire Smalls team.
Tanya E.
My fur babies love your food so much! And Thank you for giving us the opportunity to know what we want. Unfortunately I can’t afford this . So thank you
Response from SmallsOct 30, 2025
That is wonderful to hear! We are thrilled that your fur babies love the food so much. Thank you for letting us know that our Sampler allowed you to find out exactly what they want. We understand that the cost is a major barrier, and we are sorry that you can't afford to continue. Subscriptions can always be adjusted with budget in mind! You can switch to our smallest box, space out shipments up to every 12 weeks, or postpone whenever needed. Smalls also works great as a supplement. We appreciate you giving us a try! 😻
Mary B.
I got a response when I was trying to adjust shipment frequency and there were web issues. Problem solved .
Response from SmallsOct 30, 2025
That's great to hear! I'm glad we were able to quickly address those web issues and get your shipment frequency adjusted. Problem solved! 😻
Sharon
Smalls is incredible. Not only did my finicky elderly cat love the food, the customer service was incredible. I am no longer a customer as my cat passed away. I came home today to find a live plant delivered to me. Upon opening, I discovered it was delivered by Smalls with a lovely note sending there sympathies for the passing of my cat - it really touched my heart. I will honestly go back to Small should I get another cat in the future.
Response from SmallsOct 30, 2025
That is one of the most heartwarming messages we could ever receive. Thank you for sharing your experience with us. I am sorry for the loss of your cat. Knowing that they loved our food and that our small gesture touched your heart means a great deal to our entire team. We are sending you our deepest sympathies during this difficult time. We look forward to welcoming you back to the Smalls family should you decide to bring another kitty into your life in the future.
Gail H.
They are very responsive to your concerns. The concierge group is amazing.
Response from SmallsOct 30, 2025
That's wonderful to hear! Thank you for the positive feedback. We are thrilled you found our team very responsive to your concerns and that you think they are amazing 😻
Holly
My two cats loved Smalls. They ate it like they never ate food before. I just couldn't afford it or I'd still be using it.
Response from SmallsOct 30, 2025
That is wonderful to hear! We are thrilled that your two cats loved Smalls so much. We completely understand that the cost can be a barrier, and we are truly sorry that you had to stop using it for financial reasons. If you ever want to explore using Smalls just as a healthy supplement with their current food, please feel free to reach out.
Darlene G.
My cat, doesn’t like Smalls, but the service was excellent.
Response from SmallsOct 24, 2025
I'm sorry to hear that Smalls wasn't a hit with your cat! Dealing with a picky eater is always frustrating. However, I'm glad to hear that you found the service excellent. Thank you for letting us know 😻
MILENA B.
Overall I had a positive experience with Smalls! I started with the sampler box. I felt like it was easy enough to create the account once the box arrived and make changes to assortment, quantity and delivery. It feels like a good value for the quality. I definitely saw improvements in the kitties dry skin, digestion and bowel movements. However, I was out of town here and here for a day or two, so the cats were still eating dry food. Eventually they favored their dry food over the Smalls; with the exception of a couple of the new recipes. I had to discontinue because sadly, I was throwing away more than they were eating.
Response from SmallsOct 24, 2025
That is wonderful to hear! I'm thrilled you found it easy to manage your account and felt it was a good value for the quality. More importantly, it's fantastic that you saw real improvements in your kitties' dry skin, digestion, and bowel movements—those are huge health wins. I understand the challenge you faced with the dry food. Cats are creatures of habit, and having them eat dry food when you are out of town can quickly shift their preference back. It's frustrating when they begin to favor the dry food again. We appreciate you giving us a try and are sorry that those few days away disrupted their consistency. We hope your kitties continue to enjoy the benefits they gained while on Smalls.
