Elly P.
Fantastic Customer Service
My trial box was accidentally delivered to the wrong address, my fault, and the customer service representative, Amy, sent me a new one. Free of charge. Customer service doesn't get better than that!

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Elly P.
My trial box was accidentally delivered to the wrong address, my fault, and the customer service representative, Amy, sent me a new one. Free of charge. Customer service doesn't get better than that!
Lynnette G.
Smalls is great. Because when FedEx constantly makes the same mistakes over and over, Smalls puts together a replacement order, which miraculously gets delivered in 2 days. When the original order gets held up because FedEx drivers are either idiots or I don’t know what else. I feel that Smalls needs to seek out a different carrier. Because Smalls do their best. And I feel FedEx puts shade on Smalls excellence.
Bdwfe
My cats did not like the Smalls cat food. I contacted Smalls customer service and they helped me try other ways to prepare the food for my cats. Unfortunately, my cats still would not eat it. Smalls was very understanding and gave me a refund. That is company who wants me to be pleased. I am and though my cats didn't care for Smalls, I'm betting most cats will.
Jill J.
Found out my 14 year old cat had developed food allergies to the food she has been eating her entire life. She wouldn't touch any of the food wet or dry for allergies and skin conditions. Decided to try Smalls, which she didn't seem to like at first so I cancelled my subscription. I went and bought several different brands at several different times and gave her a virtual smorgasbord to try. I decided to put in one of the Smalls I still had left along with all the other brands, and low and behold, thats the one she ate. So I sent an email and within a matter of minutes, I got my subscription re-activated and haven't looked back. Her skin is healing, her fur is getting shinier, and her ears aren't so puffy. YAY!!
Response from SmallsDec 31, 2025
What an amazing turnaround story! We are so touched that your kitty chose Smalls during her taste test. It can be so stressful when a cat suddenly develops allergies, and we are honored to be the solution that finally worked for her. It sounds like she’s feeling like a kitten again! We’re also so glad our team could help get you back up and running within minutes—we’re always here when you need us. Thank you for your patience during her transition and for giving her such amazing care in her golden years!
Gladys S.
We've been buying SMALLS for almost a year now and my cats LOVE it. They are truly picky eaters but love any and all the various SMALLS flavors we've ordered. Our shipment is once every 6 weeks and we're very happy. Thanks SMALLS.
Response from SmallsDec 31, 2025
We are so honored to have been part of your household for nearly a year now. Winning over one picky eater is a victory, but having them love all of our various flavors is the ultimate compliment! We’re so glad that the schedule is working for you—there’s nothing better than a routine that keeps both the humans and the cats happy. Thank you so much for your long-term support and for being such an amazing part of Smalls!
John G.
Cats like it. Appears to be nutritious. One cat has an allergy so giving this a try.
Response from SmallsDec 31, 2025
Thank you so much for the review! We are so glad to hear that the cats are enjoying their new recipes and that you’re feeling good about the nutrition they’re getting. Managing a cat with an allergy can be such a challenge, so we really appreciate you trusting Smalls. Because we use high-quality, single-source proteins and avoid common "mystery fillers" found in traditional cat food, many parents of allergic kitties find our recipes to be a total game-changer. We’d love to hear how your kitty’s allergy symptoms progress as they continue with the new diet. We’re rooting for a very happy, healthy household!
Victoria S.
Quick response and great cat food!
Response from SmallsDec 31, 2025
Thank you so much for the review! We strive to be as quick as a cat when it comes to our responses, so we’re thrilled to hear you had a great experience with our team. Knowing that your kitty is enjoying the food makes it all worth it. Thanks for being a part of Smalls!
Anneke
I love that I can trust that my cat is getting the nutrition he needs and no fillers. thanks smalls.
Response from SmallsDec 31, 2025
Thank you so much for the review! We believe that you shouldn't have to be a detective just to understand your cat's food label. Knowing that we’ve earned your trust is the highest compliment we can get. By cutting out the fillers and focusing on high-quality, human-grade protein, we aim to give you that peace of mind so you can just enjoy mealtime with your kitty. Thanks for being part of Smalls.